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Customer & Marketing Communication Specialist Mnc Pj
3 weeks ago
**Company Overview**
A well-established International Manufacturing Group that is a strong player in its industry and has presence globally. They are looking to bring on board an excellent Marketing Comms Specialist to support their team in PJ.
- Manage the overall Marketing Comms function including: Brand management, External and selected internal communications, digital content such as website and social media channels, product Promotion and Public Relations.
- To carry out market research to gain a clear understanding of customer’s requirements.
- Champion the ‘Customer Excellence’ change management initiatives and NPS (Net Promoter Score) process. Ensure NPS is clearly define, understood, and implemented throughout the organization.
- Leading the Customer Excellence to feature within all levels of the business and becomes part of the company culture - mindset influencer.
- Analyse survey response data to understand NPS drivers and improve service delivery accordingly.
- Develop materials and deliver training on customer excellence and the Common Cores (NI- New Installations & EI - Existing Installations).
- Continuously check on the understanding of all employees of their customer related responsibilities and actual day-to-day delivery.
**Requirement to succeed**
- Bachelor Degree in Business Administration.
- Sensitive and able to persuade and motivate people of different cultures & background.
- Creative, entrepreneurial, and resourceful.
**To Apply**
**Registration No: 201901037350 (1346680-W)**
**EA Licence No: JTKSM 949A**
**Salary**: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
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