Customer Service Specialist
4 weeks ago
**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.**
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients.
**Position**
Customer Service Specialist (English Speaker, Night Shift - Dataran Prima, PJ)
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
**Job Requirements**
- SPM and above
- Excellent English communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
- Basic IT skills/knowledge will be added advantage.
**Job Type**
- Full-time, Night Shift
**Salary**
- Basic RM2700
- Performance KPI (up to RM300 per month)
- Night shift allowance up to RM500
**Benefits**
- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
**Expected Start Date**:
- Immediately
**Know more about us at**:
Pay: RM2,700.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Bahasa (required)
- English (required)
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