Regional Customer Advocacy Lead
3 days ago
The Channel Company is seeking a Regional Customer Advocacy Lead to join our delivery team covering the APAC region. This high-visibility, high-impact role will work across both our events and media offerings, leading campaigns for key client accounts and advising internal stakeholders and clients on performance and ongoing delivery.
As a Regional Customer Advocacy Lead, you will be responsible for delivering high standards of service, ensuring successful campaign delivery and re-booking, and working closely with key stakeholders to increase revenue and improve client retention rates.
The ideal candidate will have experience in delivering media campaigns in a client-facing role, strong attention to detail, excellent customer service, and the ability to work effectively with key stakeholders.
You'll be joining a fun, supportive, and hardworking global customer success and delivery team.
Responsibilities
- Lead our key client accounts through successful campaign delivery and re-booking.
- Leading client and internal project calls.
- Set up, delivery, reporting, and feedback of campaigns.
- A trusted voice to clients – consultancy role to them and able to upsell and cross-sell to them.
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Regional Communications Lead
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