Regional Customer Advocacy Lead

3 days ago


Petaling Jaya, Selangor, Malaysia The Channel Company Full time

The Channel Company is seeking a Regional Customer Advocacy Lead to join our delivery team covering the APAC region. This high-visibility, high-impact role will work across both our events and media offerings, leading campaigns for key client accounts and advising internal stakeholders and clients on performance and ongoing delivery.

As a Regional Customer Advocacy Lead, you will be responsible for delivering high standards of service, ensuring successful campaign delivery and re-booking, and working closely with key stakeholders to increase revenue and improve client retention rates.

The ideal candidate will have experience in delivering media campaigns in a client-facing role, strong attention to detail, excellent customer service, and the ability to work effectively with key stakeholders.

You'll be joining a fun, supportive, and hardworking global customer success and delivery team.

Responsibilities

  • Lead our key client accounts through successful campaign delivery and re-booking.
  • Leading client and internal project calls.
  • Set up, delivery, reporting, and feedback of campaigns.
  • A trusted voice to clients – consultancy role to them and able to upsell and cross-sell to them.


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