Contact Centre Representatives

2 weeks ago


Petaling Jaya, Malaysia MCIS Insurance Berhad Full time

Respond to customer’s enquiry via various channels such as Inbound, Outbound, correspondence (writing), chat and triggering of SMS.
2. Achieves qualitative targets and continuously provide excellence service by providing accurate, concise and swift response to customer, both external and internal.
3. Guide callers through troubleshooting and navigating, not limited to customer portal and corporate website.
4. De-escalate customer’s issue either by providing available solutions and or customized solution.
5. Inform customer about company’s new products, services, policies and reminder to premium defaulters.
STEP UP & TAKE CHARGE OF YOUR CAREER

While we’re in the business of helping people secure their financial future, we don’t forget our own people too, for we believe they are our greatest assets. We pride ourselves in being customer-centric, that means putting people first.

Accordingly, we’re looking for people who share this same attitude.

At MCIS Insurance, we provide an atmosphere of inclusion, collaboration and innovation that enables individuals to contribute to the overall success of the business through their unique strengths, skills and talents. Our people are the driving force behind the company; it is their commitment and passion that lends to the continuous success of our business.

As a member of the Sanlam Group, MCIS Insurance works closely with its parent company whilst allowing inter-company career opportunities across the Group, in offices around the world. The Sanlam Group is a South Africa-based fully-diversified financial services company, which includes insurance, financial planning, retirement, trust, wills, short term insurance, asset management, capital market activities, investment and wealth.
Bachelor's or Equivalent



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