Customer Service, Contact Centre

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

We are seeking an experienced professional to fill the role of Consumer Contact Centre Lead at The Arnott's Group. As the leader of our Consumer Contact Centre, you will oversee operations across Malaysia, Singapore, Hong Kong, and Asia Export for locally manufactured, co-manufactured, and imported products.Key Responsibilities:Provide technical support for...

Are you ready to drive performance improvements and excel in a fast-paced contact centre environment?Job Description:This role is focused on managing day-to-day floor management of the Business Contact Centre team's performance, meeting objectives and targets of the Inbound Contact Centre and the Retention Team.Key Responsibilities:Manage and resource plan...

**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring...

**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring...

Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a...

We are seeking a Support Services Officer to join our Revenue Group Bhd team. The ideal candidate will have excellent communication skills, both verbal and written, in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.Key Responsibilities:Handle customer enquiries through various channels such as phone calls, email, WhatsApp, and...

Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

**Responsibilities**: - Job Descriptions: - Assures quality of service to all clients supported by the Contact Centre - Developing agents through continuous coaching and feedback, focusing on behaviours and skills - Assist contact centre manager to achieve company objectives - Handle all customers inquiries and complaints - Providing support to customers...

Job Description:Carsome Penang (Perai) Inspection Centre is seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer service to our clients.Key Responsibilities:Handle inbound and outbound customer calls efficiently.Provide fast and timely solutions to all...

Job OverviewWe are seeking a highly motivated and customer-focused Call Centre Representative to join our team at Carsome - Penang (Perai) Inspection Centre. As a Call Centre Representative, you will be responsible for handling customer inquiries and resolving issues over the phone.Key Responsibilities:Answer and resolve customer inquiries in a timely and...

Company Description **About Ikano Retail** Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our...

Job Overview:Carsome Penang (Perai) Inspection Centre is seeking a Customer Service Executive to provide excellent customer service to our clients. The successful candidate will be responsible for handling customer inquiries, resolving issues and ensuring customer satisfaction.Key Responsibilities:To keep records of customer interactions and process customer...

Job DescriptionWe are seeking a skilled Customer Service Liaison to join our team at Carsome - Penang (Perai) Inspection Centre. As a Customer Service Liaison, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Handle customer inquiries and resolve issues in a timely...

**DC Customer Service (AMCORP Trade Centre, PJ)** **Location: AMCORP Trade Centre, PJ** **JOB DESCRIPTIONS**: - Monitor High Value Shipment from shipment pickup until delivered - Packaging of goods for customers and arrange delivery of relevant - Maintaining customer’s satisfaction on ABX Express services - All other duties as assigned including doing...

**Are you FUN, PASSIONATE, and TRUSTWORTHY?! Come and be part of our team! REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.** **LOCATION: Redberry City, Seksyen 13, Petaling Jaya / Work From Home (Optional)** **Must be ready to return to Office as & when required.** **WORKING DAYS: UP TO 48 hours per week, 8 am - 11 pm rotational...

**Responsibilities**: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. - Handling and resolving customer complaints regarding customer service problems. - Completing call notes and call...

Patiently listen to customer's inquiries or problems - Deliver polite and accurate responses to customers in a timely manner - Foster and build relationships with customers - Follow company procedures, guidelines and policies set - To serve Singaporean customer **REQUIREMENTS: -** - EXCELLENT command of English (spoken & written) - Preferably with 1-3 years...

Customer Service Officer, IPC Shopping CentreFull-timeDepartment: Marketing & CommunicationThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and...

Job Responsibilities: - Drive customer vehicles to and from service lane, service stalls, and parking lot as needed. - Control service traffic flow. Job Requirements: - Valid driver's license and clean driving record - A team player **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Health insurance - Meal provided Schedule: - Day...