Customer Service, Contact Centre

2 weeks ago

Petaling Jaya, Malaysia Agensi Pekerjaan Hunters Search Sdn Bhd Full time

**About t** **he Company**:
Our client is Asia's leading provider of integrated solutions with expertise in medical, mobility, travel, security, home and lifestyle concierge services.

**Responsibilities**:
This role will support the company's Travel Business Unit on the day-to-day operations of the Asia Travel Hub. He/she acts as the first point of contact for policyholders, clients, service providers and colleagues from other Assistance Centres. He/she shall be the key liaison between the Organisation and its customers/providers to deliver high level of customer service, coordinate medical assistance services and uphold the service levels.

appropriate solutions and information.
- To provide efficient and professional customer service by upholding the Business Units service standards.
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to customers.
- To organize and coordinate the medical assistance services such as inpatient, outpatient, evacuation, and repatriation

services for the customer.
- Takes the opportunity to build sustainable relationships and engage customers by taking the extra mile.
- Work closely with the network service providers and correspondents by building and maintaining a professional working relationship during case handling.
- To provide first contact resolution to resolve customer complaint and escalation on a timely manner.
- To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly.
- To ensure completeness of documentation of call/case information according to the standard operating procedures and/or guidelines (i.e. complete call logs and reports).
- To meet the Service Level Agreement and exceed customer expectations.
- Ability to problem solve in a professional and effective manner.
- To take a proactive approach towards suggesting improvements to working practices.
- To participate in training sessions to continuously improve knowledge and performance.

**Job Requirements**:

- Excellent spoken and written communication skills (English and Bahasa Malaysia) are necessary for daily contact with

customers, providers and inter-offices; Speak clearly and distinctly.
- Possesses the capability to think and act fast in problem solving.
- Proficient in Microsoft Office Applications (i.e. Outlook, Word, Excel).
- Ability to use a source to find specific information.
- Able to recall important and commonly used information and generally familiar with reference documents available.
- Display time flexibility towards shift as per work floor requirements.
- **Able to standby in the event of disaster and business continuity protocol enforced.**:

- **Able to work shift hours and during weekends/public holidays.**:

- Relevant working experience is required.
- Knowledge of customer service practices and principles would be an added advantage.

**Remuneration**:

- RM 2,500 - RM 3,000 (Basic)
- Shift Allowance (RM30/day for day shift; RM 100/day for night shift; RM150/day for public holidays)

**Working Shift**
- 5 days working, 2 days rest (rotational shift based on schedule).
- Day shift: 8am - 8pm (2 breaks in between)

Night shift: 8pm - 8am (2 breaks in between)

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Holidays
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you willing to work 24/7 rotational shift?

**Experience**:

- Customer Service: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)
- Overnight Shift (required)

  • Customer Service Contact Centre Manager

    4 weeks ago

    Petaling Jaya, Malaysia Sports Direct Full time

    **Company Description** Sports Direct Malaysia is currently looking for Customer Service Contact Centre Manager to join our growing team. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality...

  • Contact Centre Service Agent

    3 weeks ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Cantonese Customer Service

    6 days ago

    Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

    Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

  • Customer Experience Support

    2 months ago

    Petaling Jaya, Malaysia CXICON SDN BHD Full time

    Contact Centre Customer Experience Support Full job description Job Highlights: **⁠ ⁠Customer Experience Support for the Automotive Industry** **⁠ ⁠Contact and Permanent Positions Available** **⁠ ⁠⁠Position will be based in Sunway/Subang** **Job Description**: **⁠ ⁠Execution of outbound calls to customers on service experience and...

  • Contact Centre Service Agent

    6 days ago

    Subang Jaya, Selangor, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized service Provide information on the company's products or services and generate interest in the offer Upsell products and services Research needed...

  • Customer Service Contact Centre Manager

    6 days ago

    Subang Jaya, Selangor, Malaysia Sports Direct Full time

    Company DescriptionSports Direct Malaysia is currently looking for Customer Service Contact Centre Manager to join our growing team.We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at...

  • Cantonese Customer Service

    3 days ago

    Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

  • Contact Centre Service Agent

    2 weeks ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Contact Centre Service Agent

    2 months ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Contact Centre Service Agent

    5 hours ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Service Advisor

    3 weeks ago

    Petaling Jaya, Malaysia BMW Service Centre Full time

    Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

  • Consumer Contact Centre Officer

    2 months ago

    Petaling Jaya, Malaysia ProMicom Service (M) Sdn Bhd Full time

    **Customer Service Call Center (Training Provided) - Petaling Jaya** **Energy Industry (Electricity Board)** **Menara PKNS, Petaling Jaya** **1 Year Contract (renewable)** **Salary : RM 2300** **Immediate Hiring** **Duties**: - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the...

  • Consumer Contact Centre Officer

    5 hours ago

    Petaling Jaya, Malaysia ProMicom Service (M) Sdn Bhd Full time

    **Customer Service Call Center (Training Provided) - Petaling Jaya** **Energy Industry (Electricity Board)** **Menara PKNS, Petaling Jaya** **1 Year Contract (renewable)** **Salary : RM 2300** **Immediate Hiring** **Duties**: - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the...

  • Operations Manager

    3 weeks ago

    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Customer Service Executive

    2 months ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **VACANCIES: 10 positions**: - **INTAKE: February 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week (including weekends & public holidays), |10:00 am - 8:00 pm|** Our client is a renowned brand in...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **VACANCIES: 10 positions**: - **INTAKE: February 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week (including weekends & public holidays), |10:00 am - 8:00 pm|** Our client is a renowned brand in...

  • Manager - Group Operations (Contact Centre - Call

    3 weeks ago

    Petaling Jaya, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. BUCR - Provide support in coordinating and monitoring initiatives taken in ensuring regulatory compliance activities -...

  • Outbound Contact Centre Consultant

    2 months ago

    Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position**:Outbound Contact Centre Consultant **Intake**:April 2024 **Industry**: Telecommunication **Employment Type**: 6 to 12 Months Contract (_**Renewable based on performance & attendance**_) **Working Location**: Bandar Sunway, Selangor **Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public...

  • Tenant Management Executive

    2 months ago

    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Tenant Management Executive

    5 days ago

    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...