Contact Center Agent

Job SummaryWe are looking for a highly skilled and experienced Mandarin Speaking Call Center Agent to join our team. As a call center agent, you will be responsible for handling customer inquiries, resolving issues, and ensuring that all customers receive a high level of service.The successful candidate will be a native Mandarin speaker with excellent...

Job Title: Call Center QA TrainerWe are seeking an experienced Call Center QA Trainer to join our team at Teleperformance.Responsibilities:Develop and deliver high-quality training programs designed to improve agent performance in a contact center environment.Collaborate with operations and quality assurance teams to identify areas for improvement and...

Key ResponsibilitiesEnsure call center technologies (e.g., Nice, IEX, Aspect, Verint, Genesys & AVAYA) are functioning optimally.Maximize technology and manpower effectiveness through forecasting and staffing efforts.

Job DescriptionAt Teleperformance, we are looking for a talented Training Operations Lead to join our team.Key Responsibilities:Develop and implement training programs designed to improve agent performance in a contact center environment.Collaborate with operations and quality assurance teams to identify areas for improvement and develop strategies to...

We are Agensi Pekerjaan JobScoper Sdn. Bhd., a leading recruitment agency dedicated to finding the best talent for our clients.Job OverviewAs a Contact Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.You will work on 24/7 rotational shifts, with each shift consisting of...

Job Responsibilities:Carrying forward the design jobs and the details of the needs of the customers from the supervisor, contacting customers and inquiring about their needs in relation to the construction format – namely area size, any necessary details for decoration – as well as providing advice in relation to interior decoration.Designing toilet,...

QualificationsRequirements:Bachelor's degree or equivalent diploma.Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.8+ years of experience in operations, preferably in BPO/ITES industry.5+ years of people management experience,...

QualificationsRequirements:Bachelor's degree or equivalent diplomaDynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguityMinimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System...

QualificationsRequirements:Bachelor's degree or equivalent diplomaDynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguityMinimum 2+ years of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System...

Job SummaryDevelop and implement contact center strategies to enhance customer experience and operational performance.Collaborate with internal stakeholders to identify and address service level risks and optimize workforce management processes.

Job DescriptionThis role will deliver high-value experiences through simplified, successful interactions using all contact channels. The individual performing this role is expected to be knowledgeable across the entire portfolio of Hardware, Software, and Services and will be responsible for making the complex accessible.This agent will solve complex...

Essential FunctionsOversee the analysis and reporting of contact center performance metrics.Develop and implement process improvements to enhance efficiency.Provide coaching and feedback to trainees to improve performance.Ensure alignment between business objectives and team performance.Maintain a culture of continuous learning and improvement within the...

Job DescriptionTeleperformance is seeking an experienced Quality Assurance Specialist to manage the analysis and reporting of training metrics.Responsibilities:Design and execute data-driven analyses to identify trends and opportunities for improvement in agent performance.Work closely with operations and quality assurance teams to develop and implement...

Job SummaryTeleperformance seeks an experienced Performance Analyst Supervisor to manage the analysis and reporting of training metrics.Responsibilities:Design and execute data-driven analyses to identify trends and opportunities for improvement in agent performance.Work closely with operations and quality assurance teams to develop and implement strategic...

Key AccountabilitiesDesign and execute data-driven searches to analyze recorded contact center conversations.Provide expert guidance on performance monitoring and evaluation.Identify training needs and develop customized solutions.Deliver high-quality reports and visualizations to support business decisions.Drive continuous improvement initiatives to enhance...

QualificationsMain Requirements:Bachelor's degreeorequivalent diplomain any disciplineCandidate must be able to work onrotational shift(3 shift / 5 working days)Minimum 1 years' experienceas QA in call centerMust be proficiency in Mandarin & English in terms of written, reading and speakingAble tostart work immediatelyis preferred.ResponsibilitiesKey...

Process Specialist - Customer Support (Native Korean Speaker)This role will deliver high-value experiences through simplified, successful interactions using all contact channels (telephone, portal, email, chat).The individual performing this role is expected to be knowledgeable across the entire portfolio of Hardware, Software, and Services and will be...

QualificationsMain Requirements:Bachelor's degreeorequivalent diplomain any disciplineCandidate must be able to work onrotational shift(3 shift / 5 working days)Minimum 1 years' experienceas QA in call centerMust be proficiency inEnglish & Cantonese in terms of written, reading and speakingAble tostart work immediatelyis preferred.ResponsibilitiesKey...

At Grab, our purpose is to drive Southeast Asia forward by economically empowering everyone with heart, hunger, honour, and humility. Our team values customer-centricity and innovation, ensuring we deliver personalized IT solutions that meet evolving needs.About the RoleThis Senior Voice Systems Solutions Specialist role will be onsite in Malaysia and...

We are Lenovo, a global technology powerhouse with a bold vision to deliver Smarter Technology for All.Job DescriptionAs a Senior Accounting Professional at Lenovo, you will be responsible for the implementation and optimization of SAP FI/CO function modules. Your goal is to ensure the stable operation of the system and meet the company's financial business...