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Performance Optimization Expert

1 week ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Essential Functions
  • Oversee the analysis and reporting of contact center performance metrics.
  • Develop and implement process improvements to enhance efficiency.
  • Provide coaching and feedback to trainees to improve performance.
  • Ensure alignment between business objectives and team performance.
  • Maintain a culture of continuous learning and improvement within the team.