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Process Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Infosys Limited Full time
Job Description

This role will deliver high-value experiences through simplified, successful interactions using all contact channels. The individual performing this role is expected to be knowledgeable across the entire portfolio of Hardware, Software, and Services and will be responsible for making the complex accessible.

This agent will solve complex interactions and offer proactive and even predictive support where self-service and automation are not feasible or desired. They will make decisions based on analytical insights, have a bias to move fast, and be structured to implement operational changes quickly and efficiently.

Using exceptional customer service skills along with strong execution skills and a depth of knowledge of CLO service offerings across Hardware, Software, and Services, the agent will be fully accountable for successful customer resolutions.