Senior Voice Systems Solutions Specialist
18 hours ago
At Grab, our purpose is to drive Southeast Asia forward by economically empowering everyone with heart, hunger, honour, and humility. Our team values customer-centricity and innovation, ensuring we deliver personalized IT solutions that meet evolving needs.
About the RoleThis Senior Voice Systems Solutions Specialist role will be onsite in Malaysia and reports to the Senior Manager, IT Infrastructure. The Voice Systems team provides a comprehensive voice solution, offering different service modules such as inbound/outbound call center solutions, auto-dialer, video call, CRM integration, and omni-channel support.
You will serve as a Subject Matter Expert (SME), responsible for project managing and delivering these voice solutions to meet the specific needs of the Contact Centre. Your primary focus will be on Unified Communications & Voice System Management, Automation & Optimisation, Strategic Collaboration & Direction Setting, Project Planning & Execution, Governance & Compliance, Resource & Performance Management, and Solution Procurement & Implementation.
We are looking for a highly skilled professional with experience in Telecommunication Software Proficiency, Technical Skills, Server Management, Telecommunication Protocols, and IT Security Knowledge. Previous experience in a Call Centre environment is a plus.
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