Manager, Customer Experience

Job SummaryWe are seeking an experienced Customer Experience Manager to oversee our customer service operations in Japan. The successful candidate will manage a dedicated team, ensuring exceptional customer service through various channels, including live chat, email, and service requests.About the RoleThis is a critical position that requires strong...

**How will you gain from this career?** - Opportunity to work with the leading technical and engineering solutions provider in Malaysia. - Challenges and opportunities to level up your experience and career growth **Other benefits that you might be interested with**: - Professional training and development with certifications **What you will be...

**Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Assist and guide customers to place orders on our sales channels - Take the extra mile to engage and to deliver the best customer service to all of our customers. - Resolve any emerging problems that our customers might face in a timely...

The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...

_**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

**Job Details** - 2 Year(s) of Experience - Open for Fresh Graduates - PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate - Others - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **Job Requirement / Responsibility** **Responsibility**: 1. Provide quality customer support (24/7) through LiveChat and Digital channels...

**_Why Join Us?_** - Urgent hiring - Basic salary + Attractive allowance - Accessible by public transport **_Job Responsibilities: _** - Handling inbound & outbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products. - Deliver the best services to customers to ensure the...

**JOB DESCRIPTION** At Happy Bunch, we consider Operations & Customer Experience essential to our success. We aim to surprise and delight, and you play an important role in making sure all the orders are in great condition and delivered on time, as a result, making customers happy and satisfied. This role will allow you to make a positive impact in...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role...

Job OverviewWe are working with a reputable consulting firm, which has over 40 years of experience providing business and management consulting services to companies across the financial services industry. Their team of experts specializes in market insights, risk management, and exposure handling, assisting businesses in achieving their goals with tailored...

**Responsibilities**: - Answer outbound and inbound calls courteously, providing excellent service to meet customer expectations and confidently handle complaints. - Address administrative tasks, including inquiries from the Customer Service and ASK mailbox. - Respond diligently to EZ Connect inquiries via WhatsApp. - Manage returned agreements, RC...

**Responsibilities**: - JOB SUMMARY - We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive in Modern Trade. - You will be responsible to set up our Central based Sales Department and maximizing your sales team potential, crafting sales plans and justifying...

Role and Responsibilities - Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. - Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers. - Responsible in managing...

**The Day-to-Day Activities** - You will participate in technical and product review meetings - You are responsible for conducting business analysis with the stakeholders, aligning the Standard Operating Procedures (SOP) - You are responsible for delivering high quality, bug-free solutions using in-house built tools - You will deep dive into data to conduct...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction,...

Location: Petaling Jaya, Selangor, MY Company: Nestlé Malaysia (Sales Division) Full-time Bachelor’s Degree 5+ years of experience **Position Summary** As a Customer Manager, you will be needed to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with...