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Customer Manager

7 months ago

Petaling Jaya, Malaysia Nestle Operational Services Worldwide SA Full time

Location: Petaling Jaya, Selangor, MY
Company: Nestlé Malaysia (Sales Division)
Full-time
Bachelor’s Degree
5+ years of experience

**Position Summary**

As a Customer Manager, you will be needed to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with the Customer. To build Nestle’s reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship. To Lead the internal agenda and be the “go to” person for issues and opportunities relating to the customer in the category.

**A day in the life of a Customer Manager**
- Develop, agree, and implement the annual account development plan / JBP for required categories and manage within CP&M and internal purchases.
- To Lead the internal agenda and be the “go to” person for issues and opportunities relating to the customer in the category
- Sell range of Nestlé products to designated account to meet sales and profit targets and market share objectives within the agreed TTS budget.
- Drive business relationship with account, understand the customers’ business and ensure customer intimacy.
- To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
- Key Relationship within Nestle internally which you would be working with would be Marketing, CCSD, Field Sales, Finance, Supply Chain, Corporate Communication, Legal and corporate affairs.

**What will make you successful**
- Education: University degree level or graduate caliber.
- 4-6 years’ Experience in commercial experience, preferably with good knowledge of FMCG, retailing and retail customers
- Experience with CCSD background will be an added advantage
- Understands basic sales functions i.e. Customer Sales
- Skills required - Result oriented, great communication skills and able to lead with example.
- Has demonstrated success in several diverse sales roles.
- Demonstrated ability to motivate and develop people