Manager Customer Account Management

2 weeks ago


Petaling Jaya, Malaysia DKSH Full time

**Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:140121**Description**:
**Job Summary**
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

**General Responsibilities**
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
- Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
- Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
- Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
- Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
- Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

**Functional Skills and Knowledge**
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken

**Education**
Degree in Sales/Marketing or related fields



  • Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    Title: Manager, Customer Account ManagementLocation: Petaling Jaya, MY, MYGlobal Business Unit: HECJob Function: SalesRequisition Number: 175264Job SummaryTo account manage specific customer accounts in line with DKSH company standards policy performance and strategy.Contribute to consumer health group's goals and objectives and improve market share,...


  • Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    Title: Senior Manager, Customer Account ManagementLocation: Petaling Jaya, MY, MYGlobal Business Unit: HECJob Function: SalesRequisition Number: 142257Job SummaryTo account manage specific customer accounts in line with DKSH company standards policy performance and strategy.Contribute to consumer health group's goals and objectives and improve market share,...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Summary** Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth **General Responsibilities** - Manage operating departmental budgets and costs according to annual allocation to ensure...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth **General Responsibilities** - Manage operating departmental budgets and costs according to annual allocation to ensure...


  • Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    At the DKSH Group, we are seeking a highly skilled Senior Manager, Customer Account Management to join our team. As a key member of our organization, you will play a crucial role in driving sales growth and building strong relationships with our customers.The ideal candidate will have a minimum of 5-8 years of work experience in a managerial capacity, with a...


  • Petaling Jaya, Selangor, Malaysia Sands Bosum Management Sdn Bhd Full time

    This is a challenging role that requires a skilled accounting professional to manage daily financial tasks and ensure accuracy and completeness of financial data.As a Financial Leadership Role, you will be responsible for overseeing accounting and finance operations, while maintaining compliance with tax regulations.You will work closely with the finance...

  • Account Manager

    2 weeks ago


    Petaling Jaya, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology. Reporting to Customer Retention and Development Manager,...

  • Account Manager

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia Givaudan Full time

    Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers' preferences and a relentless drive to innovate, Givaudan is at the forefront of...


  • Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...


  • Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...

  • Account Manager

    5 days ago


    Petaling Jaya, Selangor, Malaysia IQVIA Argentina Full time

    Principal Accountabilities:Directs the activities of a sales team to achieve/exceed the assigned revenue and growth goals in assigned accounts or sales territory.Takes proactive role in contract strategy. Develops strategy for expanding scope of existing contracts and identifying new business and win-back opportunities.As required, may lead negotiations in...

  • Key Account Executive

    2 weeks ago


    Petaling Jaya, Malaysia GENO Management Full time

    **Position** : Key Account Executive **Salary Range** : RM 2,500 - RM 3,500 + Commission **Location** : Asia Jaya, PJ **Working Hours** : Monday - Friday (9.00am - 6.00pm) **Responsibilities**: - To perform cold calling to follow up and verify the potential leads (data) from social media’s campaign (eg: Facebook) before generating to the Company’s...

  • Account Manager

    4 days ago


    Petaling Jaya, Selangor, Malaysia TIME's group Full time

    Welcome to our new URL – jobstreet.com.my is now my.jobstreet.com. SIGN IN now for the same great experience. Learn more . Account & Relationship Management (Sales) Full time Add expected salary to your profile for insights Principal Accountabilities:Directs the activities of a sales team to achieve/exceed the assigned revenue and growth goals...

  • Key Account Executive

    3 weeks ago


    Petaling Jaya, Malaysia GENO Management Full time

    **Position** : Consumer Care / Key Account Executive **Salary** : RM 2,500 - RM 3,500 **Location** : VSQ, PJ **Working** **Hour** : 9am - 6pm; Monday - Friday - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. - To ensure the...

  • Accounting Manager

    3 weeks ago


    Petaling Jaya, Malaysia TalentExec Full time

    Our client is looking for an Accounting Manager to assume the following responsibilities: **Key responsibilities** - Manage day-to-day financial operations such as invoicing, collections, payments and other transactions - Prepare accurate and timely financial reports, including monthly, quarterly and annual management reports - Monitor and manage monthly...

  • Account Manager

    3 weeks ago


    Petaling Jaya, Malaysia Corevate System Sdn Bhd Full time

    **Experience/Qualifications** - Proven account management or other relevant experience - Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization - Experience in delivering client-focused solutions based on customer needs - Proven ability to manage multiple projects at a time while paying strict...

  • Key Accounts Manager

    2 weeks ago


    Petaling Jaya, Malaysia FrieslandCampina Full time

    Drive the commercial agenda with specified Key Accounts in Malaysia. Set up and implement the standardized FC-P key account management framework. Collaborate with & leverage all available commercial and marketing resources and assets to deliver the assigned commercial objectives. Anticipate opportunities and actively pursue these opportunities by initiating...

  • Accounting Manager

    11 hours ago


    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    Job DescriptionYour Role:Lead month-end, quarter-end, and year-end closing activities, ensuring timely and accurate closure of accounts in compliance with established checklists.Perform analytical reviews of profit and loss accounts and balance sheets, guaranteeing financial accuracy and integrity.Oversee internal controls for financial reporting,...

  • Account Executive

    2 weeks ago


    Petaling Jaya, Malaysia GENO Management Full time

    **Position : Account Executive, senior account executive position also available** **Location : Petaling Jaya Selatan** **Salary : RM2,500 - RM4,500 (depend on working experiences)** **Working hours : 8am - 6pm** **Working Days : 5 days** **Responsibilities** - Perform day-to-day finance operations like General Ledger, Account Payable & Account...

  • Account Executive

    4 weeks ago


    Petaling Jaya, Malaysia GENO Management Full time

    Position : Account Executive Salary Range : RM 2,600 - RM 3,000 Working Hours : 9.00am - 6.00pm (Monday - Friday) Location : Asia Jaya **Job Scope** - Responsible in handling full set of accounts, cash flow projection and management reporting. - Responsible for Accounts Receivable, Accounts Payable and General Ledger. - Handle daily collections,...