Customer Care Manager

4 days ago


Petaling Jaya, Malaysia Rymnet Solution Sdn Bhd Full time

**Job Purpose**:
1. Guiding subordinates to achieve the following:
a. Solving customer’s technical issues that causes delays in the customer’s operations.

b. Solving issues in a timely manner.

c. Attending to any change request or customization and to brief the tech development team on these changes once the go-ahead is given by sales team.

d. Positve management of complaints by Clients.

e. Kept abreast on all statutory updates and calculations.

f. User guide updates when any user experience needs to modified in the user guide.

2. Overall management of customer experience and creating a workflow that helps to reduce complaints, increase customer satisfaction and timely response.

3. To identify system issues through users (customers) and analyze with the tech development team to improve the system.

4. Sending notification to customers on changes in system and any new statutory releases for Malaysia and Singapore. Other countries are secondary.

5. Analyzing Support log on categories and volume of support.

6. Frontline support during the Absence/Leave of Team Members.

**Principal Accountabilities**:
1. Troubleshooting and solving technical issues that creates an improved system

2. Solving/Responding to problems in a timely and responsive manner in accordance to the SLA (Response time) agreed with each clientele.

3. Guiding customers with Application functionalities and providing training/Briefing to customers when there is request in an efficient manner (achieve zero repeat briefing to customers)

5. Ensuring previous Pending issues are revisited and solved. (according to SLA). 6. Working/Communicating with relevant departments to solve customers issues. 7. Keeping track of issues and to be used as knowledge base and analyzing support log to produce reports and suggest workable solutions to management.

5. Ensuring previous Pending issues are revisited and solved. (according to SLA). 6. Working/Communicating with relevant departments to solve customers issues. 7. Keeping track of issues and to be used as knowledge base and analyzing support log to produce reports and suggest workable solutions to management.

**Working relationships**:

- Customers (HR team) - to provide positive client experience during support.
- Friendly, tolerant and Calm response to clients.
- Good working relationship with Tech Development and Delivery teams.
- Maitaining good working relationships within subordinates.

**Complexities of the job**:

- SQL skills is challenging as support as it involves a lot of SQL scripting
- Prefered experience in Rymnet HRMS software skill.
- Facing demanding and rude customers
- Overloading of task during month end payroll processing time
- Trying to bridge the Gap between Customer care team and Tech Development team in solving issues.

**Expectation from us**:

- Degree in IT Related Studies
- 5 to 8 years experience in Customer service/ IT Application Suuport
- Basic SQL Scripting skills
- Good leadership and communication Skills
- Good interpersonal and behaviourable skills

**Salary**: RM6,000.00 - RM9,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- do you have experience with SQL skills?
- do have experience in Leadership skill?

**Education**:

- Bachelor's (preferred)

**Experience**:

- HRMS Software: 1 year (preferred)



  • Petaling Jaya, Malaysia IQI Concept Full time

    Job Description: - Handle all project handovers to clients for residential interior design and renovation projects. - Elevate the client experience by ensuring that handovers are professionally conducted. - Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes. - Check everything before handover to...


  • Petaling Jaya, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...


  • Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...


  • Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...


  • Petaling Jaya, Malaysia KPJ Centre For Sight Full time

    **Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform other administration duty as assigned. - Any other jobs or duties as assigned by the...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

    To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e. answering technical issue in our company phone) - To educate the apps users on how to use new features or add on programs. - To identify and provide feedback from customers to support team for continuous...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    _**Responsibilities**_**: Provide patient education ie. consultation Provide patient care ie. attend to patients’ needs/requests Perform selective eye tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor Patient registration & appointment scheduling Obtain patient feedback/testimonial Manage patient complaints Conduct patient...


  • Petaling Jaya, Malaysia Timesconsult Full time

    Customer Care Administrator (Frontline) - Degree/Diploma in any discipline - 2-3 years customer service experience 1. Salesforce CRM System - Patient registration - Patient record data entry/update - Appointment booking/scheduling - Check in/out patient 2. Salesforce POS System - Issuing of receipts - Stock updates/data-entry - Reporting...

  • Customer Care Officer

    2 weeks ago


    Petaling Jaya, Malaysia Philips Full time

    **Job Title**: Customer Care Officer Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...

  • Customer Care

    1 month ago


    Petaling Jaya, Malaysia DataFM Sdn Bhd Full time

    **Job Brief** Primary - customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction. Secondary - to effectively manage large amounts of data, turning data into information, information into...


  • Petaling Jaya, Malaysia Pertubuhan Kebajikan Amitabha Malaysia Full time

    **Job Summary**: The Elder Care Center Manager is responsible for the efficient and effective operation of the elder care facility, ensuring high-quality care and services for residents. This position involves overseeing staff, managing budgets, maintaining compliance with regulations, and fostering a supportive and enriching environment for...


  • Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

    **About the company**: Our client is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. They strive to promote a global economy that is both ecologically viable and highly productive.  **Job Purpose** ****Act as a entry point of...

  • Brand Manager

    4 weeks ago


    Petaling Jaya, Malaysia Kimberly-Clark Full time

    **Your Job**: In your **Brand Manager - Family Care** **role, you’ll help us deliver better care for billions of people around the world. **About Us**: People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby...


  • Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full time

    Key Responsibilities: - Relationship Management -Execute programs to identify and nurture customer advocacy with all customer success managers, leverage on customer feedback and testimonial to drive business growth and brand loyalty. - Retention and Renewal - lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...