
Customer Care Manager
4 weeks ago
**Job Purpose**:
1. Guiding subordinates to achieve the following:
a. Solving customer’s technical issues that causes delays in the customer’s operations.
b. Solving issues in a timely manner.
c. Attending to any change request or customization and to brief the tech development team on these changes once the go-ahead is given by sales team.
d. Positve management of complaints by Clients.
e. Kept abreast on all statutory updates and calculations.
f. User guide updates when any user experience needs to modified in the user guide.
2. Overall management of customer experience and creating a workflow that helps to reduce complaints, increase customer satisfaction and timely response.
3. To identify system issues through users (customers) and analyze with the tech development team to improve the system.
4. Sending notification to customers on changes in system and any new statutory releases for Malaysia and Singapore. Other countries are secondary.
5. Analyzing Support log on categories and volume of support.
6. Frontline support during the Absence/Leave of Team Members.
**Principal Accountabilities**:
1. Troubleshooting and solving technical issues that creates an improved system
2. Solving/Responding to problems in a timely and responsive manner in accordance to the SLA (Response time) agreed with each clientele.
3. Guiding customers with Application functionalities and providing training/Briefing to customers when there is request in an efficient manner (achieve zero repeat briefing to customers)
5. Ensuring previous Pending issues are revisited and solved. (according to SLA). 6. Working/Communicating with relevant departments to solve customers issues. 7. Keeping track of issues and to be used as knowledge base and analyzing support log to produce reports and suggest workable solutions to management.
5. Ensuring previous Pending issues are revisited and solved. (according to SLA). 6. Working/Communicating with relevant departments to solve customers issues. 7. Keeping track of issues and to be used as knowledge base and analyzing support log to produce reports and suggest workable solutions to management.
**Working relationships**:
- Customers (HR team) - to provide positive client experience during support.
- Friendly, tolerant and Calm response to clients.
- Good working relationship with Tech Development and Delivery teams.
- Maitaining good working relationships within subordinates.
**Complexities of the job**:
- SQL skills is challenging as support as it involves a lot of SQL scripting
- Prefered experience in Rymnet HRMS software skill.
- Facing demanding and rude customers
- Overloading of task during month end payroll processing time
- Trying to bridge the Gap between Customer care team and Tech Development team in solving issues.
**Expectation from us**:
- Degree in IT Related Studies
- 5 to 8 years experience in Customer service/ IT Application Suuport
- Basic SQL Scripting skills
- Good leadership and communication Skills
- Good interpersonal and behaviourable skills
**Salary**: RM6,000.00 - RM9,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- do you have experience with SQL skills?
- do have experience in Leadership skill?
**Education**:
- Bachelor's (preferred)
**Experience**:
- HRMS Software: 1 year (preferred)
-
Nurse Manager
4 weeks ago
Petaling Jaya, Malaysia CARE Concierge Full timeResponsibilities - Manage the team and work closely with Management at the center and perform day to day duties and administration of running the center. - Responsible for managing the medical and nursing aspects of the care center team. - Maintain the standards of the center and enforce health and safety regulations. - Manage patient care systems and attend...
-
Customer Service Representative
3 weeks ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeCompany Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...
-
Operations Executive
4 weeks ago
Petaling Jaya, Malaysia CARE Concierge Full timeResponsibilities - The Operations Executive is responsible for coordinating the centers under The Mansion and KomuneCARE portfolio. - Ensure that the standards of care and hospitality for our residents at our centers are consistently at the highest level of quality. - The Operations Executive is able to oversee and handle any issues on the daily operations...
-
Manager Customer Care Continuous Improvement
3 weeks ago
Petaling Jaya, Malaysia Philip Morris International Full timeBe a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...
-
Customer Care Executive
4 weeks ago
Petaling Jaya, Malaysia GENO Full timePosition : Customer Care Executive Location : Petaling Jaya Salary : RM2,500 - RM3,000 Working hours : 9am - 6pm (5 days a week) **Role**: The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed our service in the Company’s website. **Responsibilities** - To perform cold calling to follow up and verify...
-
Customer Care Assistant
4 weeks ago
Petaling Jaya, Malaysia Trinity workforce Solution Full time**Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...
-
Customer Care Executive
4 weeks ago
Petaling Jaya, Malaysia IQI Concept Full timeJob Description: - Handle all project handovers to clients for residential interior design and renovation projects. - Elevate the client experience by ensuring that handovers are professionally conducted. - Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes. - Check everything before handover to...
-
Customer Care Executive
24 hours ago
Petaling Jaya, Malaysia GENO Management Full time**Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...
-
Customer Care Executive
4 weeks ago
Petaling Jaya, Malaysia KPJ Centre For Sight Full time**Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform other administration duty as assigned. - Any other jobs or duties as assigned by the...
-
Customer Care Analyst I
2 weeks ago
Petaling Jaya, Malaysia Kimberly-Clark Full timeCustomer Care Analyst I Primary responsibilities include: - Data Entry - Demonstrating expertise in data entry by keying in all customer orders accurately within 24 hours of receiving or within appropriate cut off periods. Customer Experience - Provide phone support for order management related enquiries, product knowledge, technical questions, complaints...
-
Loyalty Customer Care Officer-loyalty Program
24 hours ago
Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time**[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...
-
Customer Care Support Office Team Lead
4 weeks ago
Petaling Jaya, Malaysia drom fragrances GmbH & Co. KG Full timeDiscover Givaudan Business solutions In Buenos Aires Learn from Quentin what it takes to become a Perfumer Access the film Discover Givaudan Business Solutions in Budapest. View our office **Customer Care Support Office Team Lead**: **Customer Care Support Office Team Lead - Your future position?** **As a Customer Care Support Office Team Lead you...
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Samsung Authorized Customer Service Center (One Mobile Care Sdn Bhd) Full time**Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...
-
Customer Care Consultant
4 weeks ago
Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time_**Responsibilities**_**: Provide patient education ie. consultation Provide patient care ie. attend to patients’ needs/requests Perform selective eye tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor Patient registration & appointment scheduling Obtain patient feedback/testimonial Manage patient complaints Conduct patient...
-
Customer Care
24 hours ago
Petaling Jaya, Malaysia DataFM Sdn Bhd Full time**Job Brief** Primary - customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction. Secondary - to effectively manage large amounts of data, turning data into information, information into...
-
Clinical Account Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Fresenius Medical Care Full timeJob DescriptionThis position requires a registered nurse with a current state registration and a good command of English and Bahasa Malaysia languages. The ideal candidate should have excellent communication and interpersonal skills, with the ability to initiate, prepare, and conduct service meetings.ResponsibilitiesSupport the Business Manager, PD Business...
-
Customer Care Manager
4 weeks ago
Petaling Jaya, Malaysia Brandt Business Services Sdn Bhd Full timeKey Responsibilities: - Relationship Management -Execute programs to identify and nurture customer advocacy with all customer success managers, leverage on customer feedback and testimonial to drive business growth and brand loyalty. - Retention and Renewal - lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand...
-
Customer Service Executive
3 weeks ago
Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time**Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...
-
Brand Manager
3 weeks ago
Petaling Jaya, Malaysia Kimberly-Clark Full time**Your Job**: In your **Brand Manager - Family Care** **role, you’ll help us deliver better care for billions of people around the world. **About Us**: People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby...
-
Contact Centre Service Agent
4 weeks ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...