Customer Care Executive
5 months ago
**Position**: Consumer Care Executive
**Salary Range**: RM 2,500 - RM3,500
**Working Area**: Asia Jaya
**Working Hours**: Monday - Friday, 9am - 6pm
The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website.
As our team also run some campaigns on social media platform such as Facebook to generate potential leads for our listing on the company website, so we are looking for talent who is required to do the job responsibility below.
**Responsibilities**:
- To perform cold calling to follow up and verify the potential leads (data) from social media campaigns (eg: Facebook) before generating to the Company’s existing consumers.
- To ensure the potential leads information is accurate before sending it to the Company’s existing consumers.
- To develop positive relationships with potential leads and existing consumers.
- To perform onboarding process to new consumers, handle inbound calls from campaign’s referral and answer all the consumers’ enquiries when arises.
- To record consumers’ information in the Company’s internal system.
- To monitor and report the campaign’s status, progress, and review to management weekly / monthly.
- To perform regular follow-up with the consumers on their campaign’s listing performance on our Company’s website and share the latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relations with new contract agreements.
- To assist oversea consumers in liaising with the translation team for project information when necessary.
**Job Requirements**:
- Preferably a Degree in business marketing / business development / business admin or equivalent.
- Preferable at least 1 year working experience in dealing with customers and customer relationship management. Working experience in key account/ project admin is a bonus
- Fresh grads with customers relation / relevant working experiences may apply.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Cantonese (required)
- Mandarin (preferred)
-
Customer Care Executive
5 months ago
Petaling Jaya, Malaysia Upscale Sdn Bhd Full timeTo provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e. answering technical issue in our company phone) - To educate the apps users on how to use new features or add on programs. - To identify and provide feedback from customers to support team for continuous...
-
Customer Care Executive
5 months ago
Petaling Jaya, Malaysia IQI Concept Full timeJob Description: - Handle all project handovers to clients for residential interior design and renovation projects. - Elevate the client experience by ensuring that handovers are professionally conducted. - Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes. - Check everything before handover to...
-
Customer Care Executive
5 months ago
Petaling Jaya, Malaysia KPJ Centre For Sight Full time**Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform other administration duty as assigned. - Any other jobs or duties as assigned by the...
-
Customer Care Support Office Representative
5 months ago
Petaling Jaya, Malaysia Givaudan Full timeStep into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...
-
Customer Care Support Office Representative
5 months ago
Petaling Jaya, Malaysia Givaudan Full timeStep into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...
-
Customer Care Assistant
5 months ago
Petaling Jaya, Malaysia Trinity workforce Solution Full time**Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...
-
Customer Care Executive
5 months ago
Subang Jaya, Malaysia Emerson Full timeThis role will be part of the Customer Care team, responsible for sales order processing. **In this Role, Your Responsibilities Will Be**: - Order Processing functions - Handle sales orders processing, monitor and coordinate delivery with internal functional team - Resolve all sales order discrepancies within department internally - Maintain compliances to...
-
Customer Care Specialist
5 months ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...
-
Customer Service Executive
5 months ago
Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time**Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...
-
Customer Service Executive
5 months ago
Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time**Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...
-
Customer Service Executive
5 months ago
Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time**Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...
-
Customer Care Executive
4 months ago
Petaling Jaya, Malaysia Upscale Sdn Bhd Full timeTo provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e. answering technical issue in our company phone) - To educate the apps users on how to use new features or add on programs. - To identify and provide feedback from customers to support team for continuous...
-
Consumer Care Executive
5 months ago
Petaling Jaya, Malaysia W Generation Full timePosition : Consumer Care Executive Salary Range : RM 2,500 - RM 3,500 + Commission Working Hours : 9.00am - 6.00pm (Monday - Friday) Job Scope - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. - To ensure the potential leads...
-
Loyalty Customer Care Officer-loyalty Program
5 months ago
Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time**[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...
-
Customer Care Executive
5 months ago
Petaling Jaya, Malaysia Ingenious Job Full time**Location**: Seksyen 13, Petaling Jaya **Company background**: Multinational company who is leading the digital transformation of energy management and automation in Homes, Buildings, Data Centres, Infrastructure and Industries. **Job Scopes**: - Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery...
-
Customer Care Executive
5 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time**Location**:Seksyen 13, Petaling Jaya **Working Days**:Mon-Fri, 8.30am-5.30pm (Hybrid Working Mode) **Job Descriptions**: - Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates - Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of...
-
Customer Care Manager
5 months ago
Petaling Jaya, Malaysia Rymnet Solution Sdn Bhd Full time**Job Purpose**: 1. Guiding subordinates to achieve the following: a. Solving customer’s technical issues that causes delays in the customer’s operations. b. Solving issues in a timely manner. c. Attending to any change request or customization and to brief the tech development team on these changes once the go-ahead is given by sales team. d. Positve...
-
Customer Care Officer
5 months ago
Petaling Jaya, Malaysia Philips Full time**Job Title**: Customer Care Officer Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...
-
Customer Care Executive
4 months ago
Petaling Jaya, Malaysia Starz Advise Management Pte Ltd Full time**About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...
-
Customer Care Executive
5 months ago
Petaling Jaya, Malaysia Starz Advise Management Pte Ltd Full time**About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...