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Rotational Shift Customer Care Executive

1 week ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Agensi Pekerjaan JobScoper Sdn. Bhd. is seeking a highly motivated and customer-focused Rotational Shift Customer Care Executive to join our team. As a key member of our customer support team, you will play a critical role in providing exceptional customer service experience through various channels.

The successful candidate will have excellent communication skills, with the ability to work effectively in a fast-paced environment. They will also need to possess strong problem-solving skills, patience, empathy, and the ability to multitask.

We offer a comprehensive benefits package, including EPF & SOCSO, sick leave, annual leave, quarterly staff recognition and appreciation, and a nice working environment. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this role.

Key responsibilities include:

  • Assist customers and provide excellent customer service experience
  • Provide immediate solutions and escalate issues to the appropriate platforms when necessary
  • Handle customer complaints and compliments, ensuring timely escalation
  • Respond to inbound calls, emails, and live chats in a professional manner