Policyholder Care Executive
7 days ago
We are looking for a talented Policyholder Care Executive to join our customer service team at Hong Leong Assurance Berhad. As a key member of our team, you will be responsible for providing exceptional care to our policyholders and ensuring their needs are met.
About the TeamWe pride ourselves on delivering exceptional customer service and building strong relationships with our policyholders. Our team is dedicated to providing timely and effective solutions to customer inquiries and issues.
Key Responsibilities
- Attend to customer inquiries and resolve issues in a timely manner.
- Provide accurate and informative responses to customer queries.
- Collaborate with internal teams to ensure seamless service delivery.
- Monitor and analyze call performance data to identify areas for improvement.
- Develop and implement strategies to improve customer satisfaction.
Requirements
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Fluency in Mandarin is required.
- Experience in customer service or a related field.
- Strong problem-solving and analytical skills.
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