Branch Operations Senior Executive

7 days ago

Petaling Jaya, Selangor, Malaysia MCIS Life Full time
Branch Operations Senior Executive (Team Lead)

MCIS Life stays true to the essence of life and medical insurance; the idea that one person can make a difference in the lives of others. Our brand promise,#PeopleHelpingPeople, encapsulates that ethos. We cultivate trustworthy, caring, and respectful relationships with our customers. Motivated by their future security, we embrace a progressive mindset and innovative thinking. Through family-minded insurance products, we forge a path toward a brighter tomorrow.

WHY JOIN US?

Aside from being firm believers of helping people secure their financial future, we believe our people are our greatest assets. With #PeopleHelpingPeople as the core of our brand, we want to help our people by taking their needs into account as well.

Roles & Responsibilities:
To provide prompt, courteous and satisfactory customer service to conserve existing policyholders and agents whilst preserving the confidentiality of customer information.

  • Responsible for the day-to-day operation in respect of collection of funds, issuance of receipt, reconciliation and cancellation of receipts.
  • To process New Business application from agents by performing data entry, quality check and scanning.
  • To process all service requests according to the MCIS Authority Manual and within internal turnaround time.
  • To process Claims at branch level according to internal standard operating procedure and within internal turnaround time.
  • Ensure all service requests from customers are scanned and indexed into the imaging system.
  • At all times preserve the confidentiality of customer information and comply with PDPA and AMLA requirements, procedures and guidelines. Ensure to run the AML Flags Report and Top Up report on a daily basis to ensure all staff risk assessment forms have been completed within 24 hours.
  • Ensure all management reports are submitted on a timely basis without fail according to the timelines/schedule stipulated.
  • Ensure all branch staff are participating in policy conservation activity and encourage every customer who is currently on direct method payment to convert to deduction method.
  • To undertake any other tasks assigned by the Superior from time to time and provide any service required by the sales team or Business Development Manager.
  • To exercise leadership, guide, coach and motivate staff within the Department in ensuring the strategic and operational management are in line with Business Plans towards the achievement of individual and business goals.
  • To maintain staff morale, enforce discipline and code of ethics and resolve conflicts to achieve team objectives and decorum of the company through leadership by example.
  • To ensure the business plan is implemented and the objectives are achieved by the branch.
  • To ensure the Key Performance Index (KPI) for branch staff are set, monitored and achieved; and to perform appraisal exercise for branch staff based on the KPI.

Requirements:

  • Possess a minimum Degree of relevant discipline / Diploma or professional certification.
  • With a minimum of 3 years of experience in managing a team and customer service.
  • Pleasant disposition and good communication skills.
  • Proficient in English and Bahasa Malaysia and Mandarin in written & spoken.
  • Must be able to work under minimal supervision.
  • Computer literate with proficiency in MS Word and Excel.
  • Pass PCE and CEILI will be an added advantage.

Join MCIS Life: Make a Meaningful Impact

Join MCIS Life for a rewarding career where you can make a meaningful impact on the lives of others. We are seeking driven individuals who are eager to contribute to our high-performance culture through our S.A.A.T. strategy, encapsulated in our motto: 'Every Second Unlocks a New You: Transforming Attitudes and Shaping the Right Mindset.'

At MCIS Life, we believe that our people are our greatest assets, and we are committed to fostering an inclusive environment that empowers you to grow and succeed. We prioritize creating a diverse, equitable, and inclusive workplace where every employee feels valued and respected, ensuring equal opportunities for professional growth and development. Diversity is celebrated as a source of strength and innovation, and we are dedicated to ongoing efforts to eliminate discrimination, bias, and harassment in all its forms.

If our mission and your mission are aligned, please apply: https://www.mcis.my/about-us/career

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