Branch Director

2 days ago

Petaling Jaya, Selangor, Malaysia The Xi Group Full time

The Xi Group is a leading organization in the retail and healthcare industries, and we are currently seeking a highly skilled professional to fill the position of Branch Director.

About Us

We pride ourselves on providing exceptional services to our customers, and we are looking for someone who shares our values and commitment to excellence.

Salary and Benefits

The salary for this position is competitive and commensurate with working experience. Additional benefits include EPF, SOCSO, and EIS, as well as bonus and medical benefits.

Job Requirements
  • Qualifications: Candidates must possess a Diploma or higher qualification.
  • Experience: A minimum of 3 years of relevant experience in a similar role is required.
  • Skills: Proficiency in Mandarin is an added advantage, and applicants must be proficient in computer skills, including Microsoft Word, Excel, PowerPoint, and email functions.
  • Responsibilities:
    • Candidates must possess own transportation.
    • Proven leadership and management capabilities.
    • Strong passion for the retail and healthcare industries.
    • Willingness to work on weekends and public holidays.
    • Applicants must be willing to travel to various outlets within the Klang Valley, as needed.
    • Ensure operational efficiency and productivity through effective management of staff, inventory, and space.
    • Perform regular stock counts and maintain accurate inventory procurement management.
    • Guarantee smooth day-to-day operations, ensuring high standards of service, cleanliness, overall customer experience, and patient care.
    • Resolve patient complaints professionally and diplomatically, providing excellent customer service when needed.
    • Support physicians, clinic assistants, and other department staff to ensure a collaborative and effective environment.
    • Handle responsibilities such as hiring, scheduling, overseeing all aspects of the facility's operations, billing system, implementing policy updates, ordering stock and equipment.
    • Provide training for branch and assistant branch admin staff, along with clinical team members, to ensure systems are properly implemented.
    • Participate in interdepartmental meetings, such as management and branch meetings.
    • Coordinate closely with departments HOD to ensure smooth cross-functional collaboration.
    • Perform ad hoc tasks as required to support the success of every branch.
Required Skills
  • Customer Service
  • Attention to Detail
  • Organizational Skills
  • Communication Skills
  • Problem-Solving
  • Microsoft Office
  • Leadership

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