Customer Care Executive

3 weeks ago

Subang Jaya, Malaysia Emerson Full time

This role will be part of the Customer Care team, responsible for sales order processing.

**In this Role, Your Responsibilities Will Be**:

- Order Processing functions
- Handle sales orders processing, monitor and coordinate delivery with internal functional team
- Resolve all sales order discrepancies within department internally
- Maintain compliances to trade, terms and conditions policies
- Perform all tasks associated with proper and timely administration of open orders to meet contract obligations
- Follow up on orders’ delivery shipment schedules and act as liaison person with other Customer Care functions and sales and technical team to assure timely and efficient administration of orders Execute internal process and audit requirements as required from Corporate**Who You Are**:

- A team player with positive attitude and a sense of urgency on priorities Pro-active, independent, able to work with mínimal supervision

**For This Role, You Will Need**:

- Familiar with business contract execution process and related elements
- Experience with business operation system (Oracle) will be an added advantage Good communications and negotiation skills**Preferred Qualifications that Set You Apart**:
Diploma / Bachelor's degree or equivalent experience

**Our Offer To You**:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets **. We also offer a **comprehensive medical and insurance coverage **to meet the needs of our employees.

We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion **. We welcome foreign nationals to join us through our **Work Authorization Sponsorship **.

We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential **. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance **through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment **across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

**Our Commitment to Diversity, Equity & Inclusion**

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**

**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**

**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.**

**Accessibility Assistance or Accommodation**

**ABOUT EMERSON**

**Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.**

**With global operations and a comprehensive portfolio of software and technology, we are helping companies implement d

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