Customer Care Executive
4 weeks ago
**Responsibilities**:
- Provide operational support to clients by _**answering calls and online queries, and provide technical solution to the issues.**_
- **Identify and provide feedback from customer** to support team for continuous improvement.
- **Document call center processes and FAQ **and work on continuous process improvement.
- **Provide product and technical guidelines for clients** and educate clients on how to use new features or add on programs.
- Keep and update reported issues and work closely with technical support team to assure quality client customer service.
**Requirements**:
- **At least 1 year of working experience** as a general customer service is preferred.
- **Fresh Graduates with good communication skill are most welcome to apply.**:
- Ability to speak in Mandarin will be an added advantage.
- Great attention to detail and ability to multitask.
- Must be energetic, positive minded and good team player.
- **Must be willing to work shift basis.**:
- **Must be willing to work in Petaling Jaya.**
**Additional Information**:
- Permanent role
- EPF & SOCSO
- Carpark Subsidy & Gym membership
- Medical allowance
- Birthday gift
- 5 days a week (Monday - Sunday)
- Shift is required up to 10PM ONLY
**Job Types**: Full-time, Permanent
**Salary**: Up to RM3,800.00 per month
Schedule:
- Rotational shift
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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