Customer Care Executive
5 days ago
This job is a Customer Care Executive at Sunway Pyramid, where you'll help tenants with bookings and contracts. You might like this job because it offers a chance to solve problems and engage with diverse people while supporting a friendly team
We are seeking a diligent Customer Care Executive to provide comprehensive administrative and coordination support within our property management team. This role includes coordinating with other departments to ensure smooth operations within the property management division i.e. Maintenance/House Keeping/Customer Support.
JOB RESPONSIBILITIES:
- Provide customer care and support to our tenants with regards to booking, contract, check in, check out, extend contract.
- Provide coordination support to our maintenance division, including scheduling meetings with tenants, acquiring owner confirmation for maintenance services required, and managing purchase orders with subcontractors/suppliers.
- Provide solutions to our housekeeping department regarding common area housekeeping issues and house rules.
- Assist in handling paperwork related to property management, including lease agreements, rental payments, and maintenance requests.
- Liaise with customers to address their inquiries, concerns, and requests promptly and professionally. Incentives are provided based on group performance and personal acquisition bookings.
- Facilitate effective communication and cooperation between departments to ensure smooth operations and excellent service delivery.
- Provide administrative assistance to the Director in preparing company SOP and other documentation as needed.
- Create engaging content and manage social media platforms to promote our businesses.
- Support the Director in various tasks and projects as assigned.
- This position is open to female candidates only.
- Minimum qualification: SPM. Fresh graduates are encouraged to apply.
- 1-2 years of experience in customer relationship management is an advantage.
- Strong verbal communication and active listening skills in English and Bahasa Malaysia are required. Proficiency in Chinese is a plus.
- Excellent time management and the ability to work independently.
- Strong interpersonal and communication skills.
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Customer Care Executive
2 weeks ago
Petaling Jaya, Selangor, Malaysia UpgrowthHR Full timeThis job is a Customer Care Executive at Sunway Pyramid, where you'll help tenants with bookings and contracts. You might like this job because it offers a chance to solve problems and engage with diverse people while supporting a friendly teamWe are seeking a diligent Customer Care Executive to provide comprehensive administrative and coordination support...
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