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Consumer Care Executive

1 month ago

Petaling Jaya, Malaysia GENO Management Full time

Position: Consumer Care Executive
Salary range: RM 2,500-RM3,000
Working location: VSQ, Petaling Jaya
Working Hours: 9 am - 6 pm; Monday - Friday

The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the Company’s website.

As our team also run some campaigns on social media platform such as Facebook to generate potential leads for our listing on the Company website, so we are looking for talent who is required to do the job responsibility.

**Job Responsibility**
- To perform cold calling to follow up and verify the potential leads (data) from social media campaigns (eg: Facebook) before generating to the Company’s existing consumers.
- To ensure the potential leads information is accurate before sending it to the Company’s existing consumers.
- To develop a positive relationship with potential leads and existing consumers.
- To perform onboarding process to new consumers, handle inbound calls from campaign’s referral and answer all the consumers’ inquiries when arises.
- To record consumers’ information in the Company’s internal system.
- To monitor and report the campaign’s status, progress, and review to management weekly / monthly.
- To perform regular follow-up with the consumers on their campaign’s listing performance on our Company’s website and share the latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relations with new contract agreements. To assist oversea consumers in liaising with the translation team for project information when necessary.

**Job Requirements**
- Preferably a Degree in business marketing/business development/business admin or equivalent.
- Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China, English and Bahasa Malaysia (it is an extra bonus if you have it)
- Preferable at least 1 year of working experience in dealing with customers and customer relationship management. Working experience in key account/ project admin is a bonus
- Fresh grads with customers relation / relevant working experiences can be considered.

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