Customer Care Executive

3 months ago


Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e. answering technical issue in our company phone)
- To educate the apps users on how to use new features or add on programs.
- To identify and provide feedback from customers to support team for continuous improvement.
- To summarize all FAQ and do documentation for further improvement.
- To update reported issues and work closely with IT department technical support team to assure quality client customer service.

**Requirement**
- Diploma or degree in any discipline
- Energetic and self-motivated
- Team player
- Good communication skills, outspoken
- Ability to organize daily workload by priorities.
- Must be able to handle fast-paced working environment.
- Internet savvy and basic knowledge in Microsoft Office
- Can work on shift management

**Working Hours**:
Any 5 days a week (may including weekend), 2 shift rotation
- 10am - 7pm
- 1pm - 10pm

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Old Klang: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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