Customer Care Consultant
6 months ago
_**Responsibilities**_**:
Provide patient education ie. consultation Provide patient care ie. attend to patients’ needs/requests Perform selective eye tests (eg. instrumental eye tests, etc)
deemed necessary by CM/Doctor Patient registration & appointment scheduling Obtain patient feedback/testimonial Manage patient complaints Conduct patient survey
Administrative work Paperwork eg. consultation/follow-up notes, etc. Patient follow-up Patient insurance claim Surgery planning & scheduling Statistics and Reports Housekeeping of certain work areas assigned by CM Other Roles Assignment Counter Opto Assistant Doctor Assistant Surgery Coordinator OT Assistant Customer Care Admin (CCA backup/support)
- **Requirements**:_
- Degree/Diploma in any discipline
- 2-3 years customer service experience
- Able to communicate and write fluently in Mandarin to communicate with Mandarin speaking customers
- Salary: RM3800 - RM5000
- Working Days: 5 days including weekends (HOD may schedule 1 or 2 Sundays off in a month
**Job Types**: Full-time, Permanent
**Salary**: RM3,800.00 - RM5,000.00 per month
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Ability to Commute:
- Petaling Jaya (required)
Ability to Relocate:
- Petaling Jaya: Relocate before starting work (required)
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