Customer Care Specialist

6 months ago


Petaling Jaya, Malaysia Bjak Full time

**About Us**

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Care Specialist to join our passionate team and help us maintain our commitment to excellence.

**Position Overview**:
As a Customer Care Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

**Responsibilities**
- Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Provide timely and professional assistance customers via live chats.
- Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
- Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
- Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
- Work together as a team to achieve timely turnaround time and quality replies to every customer.
- Stay up to date on company policies, procedures, and product knowledge.
- Contribute to a positive and collaborative work environment.

**Requirements**:

- 2-3 years of working experience as customer service is a plus point.
- Required language(s): English, Bahasa Malaysia
- Minimum Diploma/Degree in any field
- High level of attention to details.
- Strong work ethic and willingness to take on any tasks.
- Comfortable working in an extremely fast paced and international environment
- Full Training Provided (Theory & Hands-on training)
- Applicants must be willing to work on rotational shifts including evenings & weekends.
- A positive attitude and a commitment to delivering outstanding service.
- Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
- Ability to communicate with customers with a level of empathy.
- Immediate availability is a plus point.
- **This role is not open for non-local.**

**Benefits**
- You will be working in a fast-growing startup that promotes flexible and open culture
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary



  • Petaling Jaya, Malaysia KPJ Centre For Sight Full time

    **Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform other administration duty as assigned. - Any other jobs or duties as assigned by the...

  • Care Assistant

    6 months ago


    Petaling Jaya, Malaysia KPJ Damansara Specialist Hospital Full time

    **Advertisement** **We are looking for** - **Care Assistant**_ **Job Summary**: Assists the qualified nurses in providing care to all patients within an assigned unit of the hospital. **Job requirements**: - SPM qualification. Preferable with Certificate in Basic Care for Healthcare Assistant. - Have good interpersonal and communication skills. -...

  • Care Assistant

    6 months ago


    Petaling Jaya, Malaysia KPJ DAMANSARA SPECIALIST HOSPITAL Full time

    Healthcare assistants work in teams of nurses within the occupational fields of nursing, social care, clinical care and care of people of all age-groups. Healthcare assistants assist in the promotion and restoration of patients' health by providing physical and psychological support to patients, friends and families. TO DELIVER HEALTHCARE PROVIDER SPM / O...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...


  • Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Job Responsibilities: - ** **1. Salesforce CRM System** - Patient registration - Patient record data entry/update - Appointment booking/scheduling - Check in/out patient **2. Salesforce POS System** - Issuing of receipts - Stock updates/data-entry - Reporting updates/data-entry 3. Attend to patients’ administrative needs/requests/follow-ups 4....


  • Petaling Jaya, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...


  • Petaling Jaya, Malaysia Westwood Clinic Full time

    The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...


  • Petaling Jaya, Malaysia IQI Concept Full time

    Job Description: - Handle all project handovers to clients for residential interior design and renovation projects. - Elevate the client experience by ensuring that handovers are professionally conducted. - Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes. - Check everything before handover to...


  • Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...

  • Customer Service

    6 months ago


    Petaling Jaya, Malaysia Kimberly-Clark Full time

    **Customer Service & Logistics Development Specialist** **Your Job** You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...


  • Subang Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    **Immediate Hiring for Famous Telco Company in Malaysia !!!** Customer Care Consultant - (In House Call Center) Basic: RM 2000-RM2200 Age: 18 Years - 50 Years Old. **FULL TRAINING IS PROVIDED** **Allowances**: 1. Performance Allowance - Up to RM 1200 per Month 2. Transportation Allowance - RM 11 per day 3. Shift Allowance - Night RM1, Noon RM3per hour -...

  • Customer Service

    6 months ago


    Petaling Jaya, Malaysia PLAY MANAGEMENT SDN BHD Full time

    To troubleshoot operation issues and resolve them in a timely manner. - Keep records of customer interactions or transactions, record detailed information of inquiries, complaints or comments, and be able to analyse different situations of customers and solve problems in a targeted manner. - Work well with sales and operations team. **Salary**: RM2,500.00 -...

  • Pj - Customer Service

    6 months ago


    Petaling Jaya, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    **Job description** - Role Title : Customer Service Professional - Work from office mode - Location : Daikin Malaysia Sales & Service Sdn. Bhd, 9, Jalan 13/6, Seksyen 13, 46200 Petaling Jaya, Selangor - Landmark: Opposite of Jaya One, Old Town White Coffee - Salary Package: BASIC UP TO RM 2500 + RNR Allowance (Up to RM 200) - Medical & Hospitalization...

  • Customer Care Manager

    6 months ago


    Petaling Jaya, Malaysia Rymnet Solution Sdn Bhd Full time

    **Job Purpose**: 1. Guiding subordinates to achieve the following: a. Solving customer’s technical issues that causes delays in the customer’s operations. b. Solving issues in a timely manner. c. Attending to any change request or customization and to brief the tech development team on these changes once the go-ahead is given by sales team. d. Positve...


  • Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...