Customer Care Administrator

7 months ago


Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Job Responsibilities:

- **

**1. Salesforce CRM System**
- Patient registration
- Patient record data entry/update
- Appointment booking/scheduling
- Check in/out patient

**2. Salesforce POS System**
- Issuing of receipts
- Stock updates/data-entry
- Reporting updates/data-entry

3. Attend to patients’ administrative needs/requests/follow-ups

4. Manage patient complaints.

5. Sales transactions ie. Cashier.

6. Daily settlement & reconciliation of sales.

7. Stock management - stationeries, drugs, office needs.

8. Filing system management - patient files & other general admin files.

9. Preparation of patient files for next day appointment.

10. Statistics and Reports.

11. Arrangement for dispatch/collection.

12. Liaise with suppliers/vendors/contractors.

13. Other general office administration.

**Other Roles and Responsibilities:

- **
- Counter
- Opto Assistant
- Doctor Assistant
- Surgery Coordinator
- OT Assistant

**Qualifications:

- **
- Able to speaks in Mandarin, English and BM
- Degree/Diploma in any discipline
- 2-3 years customer service experience

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM4,000.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)



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