Customer Care Administrator Frontline

6 months ago


Petaling Jaya, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Title**: Customer Care Administrator (Frontline)

**Duration: Permanent position**

**Location**:Petaling Jaya / Kepong **, Malaysia**

Working days: 5 days working and 2 days off Working Schedule: Mon - Sat (8:30a.m - 6p.m) Sun (10a.m - 5p.m)

**JOB DESCRIPTION**:
1.Salesforce CRM System

a. Patient registration

b. Patient record data entry/update

c. Appointment booking/scheduling

d. Check in/out patient

2.Salesforce POS System

a. Issuing of receipts

b. Stock updates/data-entry

c. Reporting updates/data-entry

3. Attend to patients’ administrative needs/requests/follow-ups

4. Manage patient complaints.

5. Sales transactions ie. Cashier.

6. Daily settlement & reconciliation of sales.

7. Stock management - stationeries, drugs, office needs.

8. Filing system management - patient files & other general admin files.

9. Preparation of patient files for next day appointment.

10. Statistics and Reports.

11. Arrangement for dispatch/collection.

12. Liaise with suppliers/vendors/contractors.

13. Other general office administration.

**Other Roles and Responsibilities:

- **
- Counter
- Opto Assistant
- Doctor Assistant
- Surgery Coordinator
- OT Assistant

**Qualifications:

- **
- Able to speaks in Mandarin, English and BM
- Degree/Diploma in any discipline
- 2-3 years customer service experience

**Required Details**:

- Full Name (As in IC/Passport):

- Total years of experience:

- Relevant years of experience as **Call Center Consultant (frontline)**:

- Current/Previous Salary+ additional benefits:

- Min Expected Salary:

- Passport Number/IC number:

- Reason for change(last 3 or 4 companies):

- Nature of Job (Contract /Permanent):

- If contract, please Specify End date:

- Date of Birth:

- Age:

- Availability (Date able to commence):

- Notice period(official):

- Nationality:

- Marital Status / No of kids:

- Languages Known:

- Do you have any other offer letter or Final round of Interview going:
**Looking forward for your reply soon.**

**Thanks and Regards**

**Bhavani Jagannadha**

**Job Type**: Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus



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