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Customer Care Administrator Frontline
2 weeks ago
**Title**: Customer Care Administrator (Frontline)
**Duration: Permanent position**
**Location**:Petaling Jaya / Kepong **, Malaysia**
Working days: 5 days working and 2 days off Working Schedule: Mon - Sat (8:30a.m - 6p.m) Sun (10a.m - 5p.m)
**JOB DESCRIPTION**:
1.Salesforce CRM System
a. Patient registration
b. Patient record data entry/update
c. Appointment booking/scheduling
d. Check in/out patient
2.Salesforce POS System
a. Issuing of receipts
b. Stock updates/data-entry
c. Reporting updates/data-entry
3. Attend to patients’ administrative needs/requests/follow-ups
4. Manage patient complaints.
5. Sales transactions ie. Cashier.
6. Daily settlement & reconciliation of sales.
7. Stock management - stationeries, drugs, office needs.
8. Filing system management - patient files & other general admin files.
9. Preparation of patient files for next day appointment.
10. Statistics and Reports.
11. Arrangement for dispatch/collection.
12. Liaise with suppliers/vendors/contractors.
13. Other general office administration.
**Other Roles and Responsibilities:
- **
- Counter
- Opto Assistant
- Doctor Assistant
- Surgery Coordinator
- OT Assistant
**Qualifications:
- **
- Able to speaks in Mandarin, English and BM
- Degree/Diploma in any discipline
- 2-3 years customer service experience
**Required Details**:
- Full Name (As in IC/Passport):
- Total years of experience:
- Relevant years of experience as **Call Center Consultant (frontline)**:
- Current/Previous Salary+ additional benefits:
- Min Expected Salary:
- Passport Number/IC number:
- Reason for change(last 3 or 4 companies):
- Nature of Job (Contract /Permanent):
- If contract, please Specify End date:
- Date of Birth:
- Age:
- Availability (Date able to commence):
- Notice period(official):
- Nationality:
- Marital Status / No of kids:
- Languages Known:
- Do you have any other offer letter or Final round of Interview going:
**Looking forward for your reply soon.**
**Thanks and Regards**
**Bhavani Jagannadha**
**Job Type**: Permanent
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
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