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Digi Customer Care Consultant #freeparking

4 weeks ago

Subang Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

**Immediate Hiring for Famous Telco Company in Malaysia **

Customer Care Consultant - (In House Call Center)
Basic: RM 2000-RM2200

Age: 18 Years - 50 Years Old.
**FULL TRAINING IS PROVIDED**

**Allowances**:
1. Performance Allowance - Up to RM 1200 per Month
2. Transportation Allowance - RM 11 per day
3. Shift Allowance - Night RM1, Noon RM3per hour
- **FREE PARKING / FREE GYM/FREE FLOW COFFEE**_

Working Days: Monday - Sunday - 5 Days per week (2 Off Days)
Working Hour: 7AM - 4PM & 5PM- 2AM ( 8 Hours in rotational)
**Working Location: Subang Hi Tech**

MUST ABLE TO SPEAK FLUENTLY IN ENGLISH and MALAY
Minimum Qualification: SPM

**Job Scope**:
1. To attend Inbound calls from customer and assist them.
2. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem.
3.Selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
4.Following up to ensure resolution.
5.Handle complaints, provide appropriate solutions and alternatives within the time limits.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)