Digi Fibre Processing
5 months ago
Job Details:
Position : Associate, Fibre Processing
Industry : Telecommunication
Working Hours : 8.30 am - 5.30 pm, 12.00 pm to 9.00 pm (need to work on weekend and PH as per shift rotation)
Working Location : Celcom Digi Tower Petaling Jaya
Working Duration: 12 months contract with PERSOLKELLY (project basis)
Remuneration : Basic up to RM2300 + RM3000 (Incentive) + RM200 (Transportation Allowance) + Shift Allowance
Job Requirements:
- Knowledge in customer services focusing in engineering field
- Experience at least 1 years in customer service or any related field
- Must posses at least Diploma
Your Role & Responsibilities:
- Manage incoming Fibre Application to Activation including the below
- Engage customer via message & Call (if necessary) to address their enquiries on Fibre Product.
- Secure customer appointment & liase with partners closely to secure appointments - where needed
- Explain & set expectation on Product & terms and conditions on Fibre Installation.
- Willing to explore & adapt new ways to manage customer experience
- Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
- Respond to incoming customer issue on technical issues (Optional)
- Manage remote troubleshooting, problem assessment & close follow ups with customers
- Manage relationship with external service providers to coordinate service & meet SLAs
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