Fibre Processing Associate

7 days ago


Subang Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

Kindly strict drop ur resume to WhatsApp for fast respond jea-**012 235 9971**

Normal working hours: 8.30am - 5.30pm & 12pm - 9pm (Monday to Sunday)

Starting basic salary is from RM 2000 - RM 2300

Can earn RM 3000 per month if KPI achieved

12 months contract (RENEWABLE)

**Responsibilities**:
Engage customer through phone calls to address their enquiries on Fibre Product

Secure customer appointment & liaise with partners closely to secure appointments

Explain & set expectation on Product & terms and conditions on Fibre Installation

Willing to explore & adapt new ways to manage customer experience

Respond to incoming customer issue on technical issue

Manage remote troubleshooting, problem assessment & close follow ups with customers

Requirement:
Diploma holders and above

Minimum must have experience in customer contact centre for at least 6 to 12 months

Basic understanding on computer skills

Good command of English and BM both oral and written and customer service skills

Possess excellent interpersonal skills

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Early shift
- Night shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- bahasa (preferred)
- english (preferred)


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