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Fibre Processing Associate
7 days ago
Kindly strict drop ur resume to WhatsApp for fast respond jea-**012 235 9971**
Normal working hours: 8.30am - 5.30pm & 12pm - 9pm (Monday to Sunday)
Starting basic salary is from RM 2000 - RM 2300
Can earn RM 3000 per month if KPI achieved
12 months contract (RENEWABLE)
**Responsibilities**:
Engage customer through phone calls to address their enquiries on Fibre Product
Secure customer appointment & liaise with partners closely to secure appointments
Explain & set expectation on Product & terms and conditions on Fibre Installation
Willing to explore & adapt new ways to manage customer experience
Respond to incoming customer issue on technical issue
Manage remote troubleshooting, problem assessment & close follow ups with customers
Requirement:
Diploma holders and above
Minimum must have experience in customer contact centre for at least 6 to 12 months
Basic understanding on computer skills
Good command of English and BM both oral and written and customer service skills
Possess excellent interpersonal skills
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Day shift
- Early shift
- Night shift
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- bahasa (preferred)
- english (preferred)
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