Process Associate

1 week ago


Petaling Jaya, Malaysia GENPACT MALAYSIA SDN. BHD. Full time

Responsible for the operational tasks of DP / DI / IE area: o Call handling o Channel handling o Customer enquiries o Sales support o New business o Policy issuance o Payment processing o Policy amendments Refunds o Renewals o Cancellations o Complaint handling o Customer surveys (NPS) o Sanctions screening o Fraud management o Resource demand planning o Training - Implement improvements to current processes - Ensure efficient customer service processes
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Bachelor's or Equivalent


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