Process Associate

6 months ago


Petaling Jaya, Malaysia Language Talent Solution Full time

Designation: Process Associate - Korean Speaker

Location: Kuala Lumpur, Malaysia

**Salary**: Non native Korean speaker - Up to RM 8500 / Native Korean speaker - Up to RM 10,000

Working hours: 8AM - 9PM (8hrs shift), 5 days a week (Mon-Sun)

Benefits: EPF / SOCSO / Annual Leave (18 days) / Medical Insurance / Dental Insurance / KPI performance bonus up to RM 1500 depending on performance/ One of payment RM 3000 joining bonus after 3 months / 1 month training with salary

Duties & Responsibilities:
2. To be able to Handle Customer queries & with good customer service skills and travel-related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
3. To be able to deal with customers and meet customer requirements
4. Work Environment - 24*7
5. Should be fluent in spoken English & Korean.
6. Minimum 6 months of experience in the airline or Travel industry (preferable)

**Requirements**:
1. Should have a good standard of both Spoken and written English & Korean.
2. Needs to be a team player with a positive attitude.
3. Should be adaptable to change.
4. Needs to display confidence and the ability to sell a given product.
5. Extrovert with a customer service mindset.
6. Willing to come to Malaysia.
7. Fresh graduate is welcome to apply.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Up to RM10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- If you are a non-native Korean speaker, kindly state your TOPIK level.

**Education**:

- Bachelor's (preferred)

**Language**:

- Korean (required)


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