Digi Fibre Processing

2 weeks ago


Subang Jaya, Selangor, Malaysia RHQM Full time

Job Details:

Position :
Associate, Fibre Processing

Industry :
Telecommunication

Working Hours : 8.30 am pm, 12.00 pm to 9.00 pm (need to work on weekend and PH as per shift rotation)

Working Location :
Celcom Digi Tower Petaling Jaya
Working Duration: 12 months contract with PERSOLKELLY (project basis)

Remuneration :
Basic up to RM2300 + RM3000 (Incentive) + RM200 (Transportation Allowance) + Shift Allowance

Job Requirements:

  • Knowledge in customer services focusing in engineering field
  • Experience at least 1 years in customer service or any related field
  • Must posses at least Diploma

Your Role & Responsibilities:

  • Manage incoming Fibre Application to Activation including the below
  • Engage customer via message & Call (if necessary) to address their enquiries on Fibre Product.
  • Secure customer appointment & liase with partners closely to secure appointments where needed
  • Explain & set expectation on Product & terms and conditions on Fibre Installation.
  • Willing to explore & adapt new ways to manage customer experience
  • Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
  • Respond to incoming customer issue on technical issues (Optional)
  • Manage remote troubleshooting, problem assessment & close follow ups with customers
  • Manage relationship with external service providers to coordinate service & meet SLAs


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