Customer Care Executive
2 days ago
Job Description:
- Handle all project handovers to clients for residential interior design and renovation projects.
- Elevate the client experience by ensuring that handovers are professionally conducted.
- Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes.
- Check everything before handover to ensure readiness.
- Set appointments with clients and project teams for handovers.
- Walk through the whole house with the client during handover, ticking off all work from the quotations.
- Record all defects identified during the handover and promptly arrange for touch-ups or repairs.
- Liaise closely with clients on the progress of defect rectification.
- Ensure that any shortcoming is addressed promptly and with care to assure clients that their needs are being met.
Job Qualifications:
- Previous experience in customer service or project management, preferably in the interior design or construction industry.
- Strong communication and interpersonal skills.
- Detail-oriented with the ability to identify and address issues promptly.
- Ability to work well in a team and independently.
- Knowledge of residential construction and interior design principles is a plus.
- Ability to manage multiple tasks and projects simultaneously.
- Proficient in Microsoft Office
- Poses own transport
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: From RM3,000.00 per month
**Benefits**:
- Gym membership
- Maternity leave
- Professional development
Schedule:
- Fixed shift
Supplemental pay types:
- Performance bonus
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