Customer Care Consultant

4 days ago


Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

**Job Brief**:

- Contact Centre role
- 5 working days
- 24/7 rotational shift
- One of the largest service provider in telecommunication Malaysia
- Work location at Bandar Sunway
- Training will be provided
- Offering contractual role within 1 year followed by adjustment renewal or conversion to permanent directly with our client.
- Salary package: Basic Salary + OT Allowance + Shift Allowance

**Responsibilities**:

- Provide quality customer support (24/7) through Voice our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

**Job Requirements**:

- Must possess at least a SPM in any relevant field with at least 6 months working experience in Customer Service.
- Required language (s): English & Bahasa Malaysia
- Applicants should be Malaysians citizens
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM2,500.00 - RM3,400.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)



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