Customer Care
7 months ago
**Job Brief**
Primary - customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.
Secondary
- to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.
**Responsibilities**:
- Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
- Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
- In-house liaising between technical team and customers
- Interpret data, analyse results, and provide ongoing reports to management and customers
- Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
- Keep records of customer interactions, process customers’ accounts and file documents
**Requirements**:
- Diploma or higher
- Excellent communication and writing skills in **ENGLISH **and **BAHASA MALAYSIA**:
- Computer literate (Microsoft Office - Word, Excel, etc.)
- Good time management and ability to work independently as well as part of a team
- Training provided
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