Customer Experience Associate
3 weeks ago
**_Why Join Us?_**
- Urgent hiring
- Basic salary + Attractive allowance
- Accessible by public transport
**_Job Responsibilities: _**
- Handling inbound & outbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
**_Requirements_**:
- Required language(s): Proficient in English (written and spoken).
- Proficiency in Mandarin will be added advantage.
- **Customer Service experience is added advantage.**:
- Able to work on rotational shifts
**Job Types**: Full-time, Permanent
**Salary**: RM2,700.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your expected salary?
- From 1-10, how would you rate your English?
- Are you able to work on rotational shifts?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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