Customer Experience Associate Iii

5 months ago


Subang Jaya, Malaysia CONDUENT Full time

**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.

**Functional Knowledge**
- Has developed skillset in a range of processes, procedures, and systems.

**Business Expertise**
- Supports to achieve company goals by helping teams to integrate and work together.

**Impact**
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.

**Leadership**
- May give informal guidance to junior team members.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the end-to-end resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards.

**Closing**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._



  • Subang Jaya, Malaysia Expedia Group Full time

    **Lodging Partner Associate III** Assist in the resolution of customer* questions and inquiries in booking, configuring, or consuming Expedia Group travel-related services. Experienced at resolving issues of advanced complexity and skilled to handle higher-level tasks. **What you’ll do**: - Work alongside other teams to resolve partners queries and...


  • Subang Jaya, Malaysia CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Commis III

    3 weeks ago


    Subang Jaya, Selangor, Malaysia Hilton Petaling Jaya Full time

    A Commis III at Hilton prepares and cooks food in the kitchen, following instructions and standards. Key responsibilities include preparing food efficiently, supporting the Sous Chef, maintaining HACCP aspects, and working in a team environment. Requirements include a junior middle school graduate or above, minimum of 1 year as a cook or trainee in a...


  • Subang Jaya, Malaysia Expedia Group Full time

    Role Summary Assist in the resolution of customer* questions and inquiries in booking, configuring, or consuming Expedia Group travel-related services. Experienced at resolving issues of advanced complexity and skilled to handle higher-level tasks. Experience 1 year+ Customer Service experience Education Associate's degree or equivalent Functional and...


  • Subang Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Location**: One City, Subang Jaya - Provide support for a prestigious automotive brand in Australia and New Zealand. - Ensure prompt and accurate responses to customer queries. **Requirements**: - Must have at least a Diploma. - SPM holders with a minimum of 1 year of call center experience are also eligible. - Excellent command of English, both written...


  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...


  • Subang Jaya, Malaysia Conduent Business Services Malaysia Full time

    **Job description** - You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also work...


  • Subang Jaya, Malaysia Conduent Business Services Malaysia Full time

    **Job description** - You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also work...


  • Subang Jaya, Malaysia Conduent Business Services Malaysia Full time

    **Description**: - You will become a brand ambassador for a World-Class International Airline Account. - You should embody service excellence and be able to provide a caring, flexible andinnovative approach when handling customer queries and providing solutions - Performs business support or technical work, using data organizing and coordinationskills. -...


  • Subang Jaya, Malaysia Conduent Business Services Malaysia Full time

    **Description**: - You will become a brand ambassador for a World-Class International Airline Account. - You should embody service excellence and be able to provide a caring, flexible andinnovative approach when handling customer queries and providing solutions - Performs business support or technical work, using data organizing and coordinationskills. -...

  • Customer Experience

    3 weeks ago


    Subang Jaya, Selangor, Malaysia WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery, where dreams are made of iconic content and beloved brands. We're a global organization that brings characters to life and creators to your living rooms.Our CX Tech, Tier 3 Technician is a key member of the Global Customer Experience (CX) Strategy & Ops team.The Role:As a subject matter expert, you'll provide advanced...


  • Subang Jaya, Malaysia myTukar Sdn Bhd Full time

    Role and Responsibilities - Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services. - Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers. - Responsible in managing...


  • Subang Jaya, Malaysia Language Talent Solutions Full time

    WE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! Salary Range : RM 3,000 - RM 3,500 + RM 500 KPI Working Days : 5 Working Days Monday - Friday, 2 Days Off Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) Roles & Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and...


  • Petaling Jaya, Malaysia KPMG Malaysia Full time

    Manager / Associate Director - Corporate Finance (Deals) **Description**: KPMG Corporate Finance practice provides advisory services to support clients throughout their deal cycle and growth initiatives. Our services are broadly categorized into the following service segments: (i) Valuation (business / shares, intangible assets, financial reporting fair...

  • Commis Iii

    5 months ago


    Petaling Jaya, Malaysia Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly believe that our Team...


  • Subang Jaya, Selangor, Malaysia Tuulyn Retail Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Tuulyn Retail. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales and inventory tasks.Key Responsibilities:Provide excellent...

  • Commis III

    2 months ago


    Petaling Jaya, Malaysia Hilton Petaling Jaya Full time

    DescriptionHilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that...


  • Subang Jaya, Selangor, Malaysia Sinergia Talents Sdn Bhd Full time

    OverviewSinergia Talents Sdn Bhd is seeking a highly motivated Salesperson to join their team.Job Responsibilities:i. Identify new sales opportunities through cold calling, networking, and social media.ii. Evaluate customer needs and set up meetings with potential clients.iii. Prepare and deliver presentations on products and services.iv. Create regular...

  • Operation Associate

    5 months ago


    Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

    Position: Operation Associate Location: Sunway Pinnacle, Selangor Duration: Contract (Renewable) - This role requires to manage escalations from sales channels and vendors, liaising with internal support teams for solutions and sharing daily reports on TV/Device fulfillments progress to all stake holders - Below are the expected requirements - Customer...

  • Operation Associate

    4 months ago


    Subang Jaya, Malaysia MATCHLINK SDN BHD Full time

    Job Title**:Operation Associate** Location: Subang Jaya, Selangor **Key Responsibilities**: This role requires to manage escalations from sales channels and vendors, liaising with internal support teams for solutions and sharing daily reports on TV/Device fulfillments progress to all stake holders **Qualifications**: - Minimum Diploma or Degree with at...