Customer Experience Manager
7 days ago
The Senior Specialist, Customer Happiness role at ZUS Coffee involves overseeing customer service operations to ensure seamless experiences. This position requires a strong understanding of customer needs and preferences, as well as the ability to effectively communicate with cross-functional teams.
Key Responsibilities:
- Develop and implement customer-centric strategies to enhance service quality.
- Analyze customer feedback and metrics to identify areas for improvement.
- Mentor junior team members in customer support best practices.
- Collaborate with internal stakeholders to drive continuous improvement initiatives.
Requirements:
- Minimum 3 years of experience in a senior customer support role.
- Strong knowledge of CRM software and performance analytics.
- Excellent problem-solving, analytical, and communication skills.
- Proven leadership and people management skills.
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Customer Experience Leader
6 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeJob OverviewZUS Coffee is seeking an experienced customer experience leader to spearhead our customer happiness projects. As Assistant Manager, Customer Experience, you will be responsible for leading cross-functional teams and driving strategic initiatives to enhance the overall customer experience.
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Customer Experience Champion
6 days ago
Subang Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full timeKey ResponsibilitiesLeadership: Provide guidance and mentorship to restaurant staff to ensure excellent customer service and promote a positive team environment.Operations Management: Oversee daily restaurant activities, including food preparation, inventory management, and cost control.Cost Optimization: Monitor and manage costs to optimize profitability...
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Customer Experience Manager
5 days ago
Petaling Jaya, Selangor, Malaysia GT BUSINESS SYSTEMS SDN BHD Full timeJob DetailsThis is a great opportunity for a Customer Service Executive to join our team at GT Business Systems Sdn Bhd and contribute to our mission of delivering exceptional customer experiences.Key ResponsibilitiesSales Information Handling: Handle sales information from the sales team and coordinate installation arrangements.Account Setup and...
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Customer Experience Associate IV
1 day ago
Subang Jaya, Selangor, Malaysia Conduent Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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Customer Experience Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Granny Doris Group Full timeGranny Doris Group is seeking highly skilled professionals to join our team as CUSTOMER SERVICE EXECUTIVE and E-COMMERCE EXECUTIVE.The ideal candidate will possess excellent communication skills, be organized and independent, and have a strong understanding of online marketing techniques.Responsibilities:CUSTOMER SERVICE EXECUTIVE:Manage Daily OrdersContact...
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Customer Experience Associate
23 hours ago
Subang Jaya, Selangor, Malaysia Conduent Full timeCompany OverviewConduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued...
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Customer Experience Manager
6 days ago
Petaling Jaya, Selangor, Malaysia CARSOME Full timeWe are seeking a skilled sales and business development specialist to join our team at CARSOME. The ideal candidate will have a strong background in sales and customer service, preferably in the retail, automotive, or airline industries.The successful candidate will be proficient in using social media platforms to generate leads and promote our products....
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Employee Experience Manager
23 hours ago
Subang Jaya, Selangor, Malaysia Talent Recruit Full timeTalent Recruit is seeking a dedicated Human Resources Executive to support our client's expansion in Puchong. The ideal candidate will have experience in recruitment, payroll, and employee development.Responsibilities:End-to-End Recruitment: Participate in sourcing, resume screening, scheduling interviews, and job offer management.Payroll and Benefits...
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Experience Strategist
6 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeJob DescriptionThis position requires a highly skilled professional who can lead customer happiness projects, develop process improvements, and collaborate with various teams to implement solutions that enhance customer feedback and operational needs.Customer Experience: Develop and execute strategies to enhance the overall customer experience, incorporating...
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Customer Experience Strategist
5 days ago
Petaling Jaya, Selangor, Malaysia Sime Darby Property Full timeCandidate Profile:We are looking for a highly motivated and results-driven individual to join our Sales Gallery team as the Customer Experience Strategist. As a strategic leader, you will be responsible for developing and implementing strategies to enhance customer journeys and deliver exceptional experiences.Main Responsibilities:Collaborate with store...
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Customer Experience Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia BloomThis Full timeBloomThis is a market leader in the e-commerce flower delivery space, committed to providing exceptional customer experiences through innovative products and services.We are seeking a highly skilled Product Growth Executive to join our team and drive product development initiatives forward.In this role, you will be responsible for managing project timelines,...
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Customer Experience Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeCustomer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to join our service desk team. In this role, you will be responsible for managing customer interactions, resolving technical issues, and improving overall customer satisfaction. Your excellent communication skills and ability to empathize with customers will be...
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Travel Experience Manager
23 hours ago
Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full timeCompany OverviewWe are travelers and technologists at ENGINEERINGUK. We thrive on breaking down complex problems and building innovative solutions that bring value to our customers.We believe travel is a force for good, and we take our roles seriously in creating connections that make a positive impact worldwide.
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Customer Experience Liaison
6 days ago
Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full timeDolphin - Creative Advertising Agency is seeking a Customer Experience Liaison to enhance brand reputation for Royal Canin.Job DescriptionThis freelance contract role involves managing customer inquiries, resolving issues, and ensuring a seamless customer experience.The position offers the flexibility of remote work (Work From Home - WFH) and requires the...
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Customer Experience Advocate
1 day ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...
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Employee Experience Manager
2 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeNinja Van is a forward-thinking logistics company that is revolutionising the delivery services sector in Southeast Asia.We strive to provide world-class delivery experiences for businesses of all sizes across the region, leveraging our cutting-edge technology and operational expertise to drive innovation and growth.As an HR Business Partner, you will play a...
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Head of Customer Experience
2 days ago
Petaling Jaya, Selangor, Malaysia Hiredly X Full timeAbout the JobThe Deputy Head of Service at Hiredly X will play a pivotal role in driving service excellence and ensuring customer satisfaction. This is a leadership opportunity for an experienced professional to make a meaningful impact on our organization.Key ResponsibilitiesDevelop and implement service strategies to enhance customer satisfaction and...
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Online Customer Experience Manager
6 days ago
Petaling Jaya, Selangor, Malaysia EUBIQ Full timeAbout Our CompanyEUBIQ is a leading technology company specializing in innovative solutions for the modern workplace.Job Description:Drive sales growth and customer satisfaction through multiple online touchpoints.Develop and maintain strong relationships with customers, understanding their needs and preferences.Collaborate with cross-functional teams to...
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Customer Experience Rep
2 hours ago
Petaling Jaya, Selangor, Malaysia FedEx Group Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...
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Resident Experience Manager
7 days ago
Subang Jaya, Selangor, Malaysia Taylor's Education Group Full timeJob SummaryWe are seeking a highly motivated and experienced individual to fill the role of Assistant Manager, Resident Experience & Welfare. This position plays a critical role in enhancing student life at Taylor's Residence by supporting the strategic planning and execution of initiatives that promote social, mental, and physical well-being.The ideal...