Customer Experience Manager

7 days ago


Subang Jaya, Selangor, Malaysia ZUS Coffee Full time
Job Description:
The Senior Specialist, Customer Happiness role at ZUS Coffee involves overseeing customer service operations to ensure seamless experiences. This position requires a strong understanding of customer needs and preferences, as well as the ability to effectively communicate with cross-functional teams.

Key Responsibilities:
  • Develop and implement customer-centric strategies to enhance service quality.
  • Analyze customer feedback and metrics to identify areas for improvement.
  • Mentor junior team members in customer support best practices.
  • Collaborate with internal stakeholders to drive continuous improvement initiatives.

Requirements:
  • Minimum 3 years of experience in a senior customer support role.
  • Strong knowledge of CRM software and performance analytics.
  • Excellent problem-solving, analytical, and communication skills.
  • Proven leadership and people management skills.


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