Head of Customer Experience

About the JobCareer Horizons is a pioneer in the tech services industry, offering innovative solutions to businesses worldwide. We are currently seeking a seasoned professional to lead our customer support operations.ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing customer experience strategies.Leading a team of...

We are seeking an accomplished Operations Director to join our team at Personal Collection Direct Selling Inc. As a strategic leader, you will be responsible for managing our business operations in Malaysia, driving growth, and delivering exceptional customer experiences.About the Job:The successful candidate will lead our business operations, oversee the...

We are seeking a Head of Retail Experience to join our team at Hunters International Sdn Bhd. This role will be responsible for overseeing nationwide day-to-day retail store operations.The successful candidate will develop and implement an overall operation strategy, policy, KPI, and budget planning of stores to drive store productivity, profitability, and...

We are seeking an experienced Head of Talent Acquisition and People Experience Programs to join our team at Sovereign's Capital. As a key member of our HR department, you will play a crucial role in shaping and implementing our talent acquisition and people experience strategies.Job DescriptionIn this exciting position, you will be responsible for developing...

Head of Talent Acquisition and People Experience ProgramsWe are on a mission to transform the recruitment landscape, promoting strategic growth, transparency, and diversity. Our goal is to discover and onboard talent that resonates with our culture, are ready for today's challenges, and are equipped to help build tomorrow's innovations while providing...

We are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...

Job DescriptionThe Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies,...

Customer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to join our service desk team. In this role, you will be responsible for managing customer interactions, resolving technical issues, and improving overall customer satisfaction. Your excellent communication skills and ability to empathize with customers will be...

Customer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...

Job ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...

OverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...

We are searching for an accomplished Customer Experience Representative to join our team at Teleperformance. As a Customer Success Specialist, you will serve as the primary interface between our organization and clients, delivering outstanding customer experiences.Main ResponsibilitiesProvide clear and concise guidance to customers on available self-service...

About the RoleThis is an exciting opportunity to join Toyota Capital Malaysia Sdn. Bhd. as the Head of Car Financing Product Development.As the head of this department, you will be responsible for managing the development and launch of new car financing products.Develop and implement sales targets, plans, and monitor performance to ensure the company's...

OverviewThe role of a Customer Success Specialist at Teleperformance involves delivering exceptional customer experiences through prompt responses to inquiries, effective management of concerns, and provision of accurate information based on the enquiries received via inbound phone calls and email channels.Responsibilities(May perform other duties as...

Job DescriptionThe role of the Inbound Sales Representative at Teleperformance involves providing exceptional customer experiences through timely support. As a representative, you will be responsible for interacting with customers via various communication channels, including email and chat.ResponsibilitiesField inbound calls and exhibit the correct sales...

Job OverviewTo drive continuous service improvement, we seek a seasoned professional to lead the Voice of Customer (VoC) and Insights function. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.The ideal candidate will possess strong leadership skills, excellent analytical capabilities, and a...

Are you a motivated and experienced professional looking for a new challenge? Do you have a proven track record of managing teams, leading change initiatives, and driving business growth? We are seeking a Leadership and Development Coach to join our customer service team and help us achieve our goals.About the RoleCoach and develop customer service advisors...

About the RoleTristar Global Sdn Bhd is seeking a highly motivated and experienced Customer Experience Executive to join our team. As a key member of our customer service department, you will be responsible for handling business partners in various states with regards to Cuckoo Air Conditioning installation processes and progress.The ideal candidate will...

Welcome to Love, BonitoWe're a pioneering brand that uses fashion as a tool to empower women. Our commitment is to deliver outstanding customer experiences through expert advice and exceptional service.Job Key ResponsibilitiesDevelop strategies to engage customers and promote our products.Offer personal shopping experiences, advising on the latest trends and...