Customer Support Associate

1 day ago


Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

About Expedia Group

We are a travel industry leader, passionate about shaping the future of travel. Our diverse team of travelers and technologists work across time zones, hemispheres, cultures, and languages to create innovative products and services.

At Expedia Group, we believe that travel can be hard, but it's worth every effort. That's why we take our roles seriously, striving to build great products and create connections that bring good into the world.

About This Role

We are seeking a highly skilled Customer Support Associate to join our Expedia Product & Technology division. As a key member of our team, you will play a vital role in assisting partners on our product and services via multiple channels.

  • You will lead and resolve issues and complaints with high-quality resolution in inventory management, financials, and training.
  • You will document and classify interactions and issues accurately in the appropriate systems.
  • You will report on emerging and recurring issues promptly.
  • You will adhere to internal processes and policies when interacting with partners.
  • You will maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions.
  • You will leverage Expedia Group's toolkit to increase the customers they attract on the Expedia Group platform.
  • You will educate lodging partners on self-service features available.
  • You will build firm knowledge on product, processes, and policies.
  • You will review and identify root causes for all intensified cases to propose improvements to reduce recurrence.


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