Lodging Partner Associate II, Japanese Language Support

3 days ago

Subang Jaya, Selangor, Malaysia Expedia Partner Solutions Full time

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Lodging Partner Associate, Japanese Language Support

Introduction to the team

Our Expedia Product & Technology division builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A unified, singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will:

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

  • Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour

  • Respond to inquiries or requests in inventory management, data entry and training

  • Call partners to resolve current and future issues (questions, changes, etc.)

  • Providing supplier self-service support and maintenance.

  • Flexibly adhering to defined procedures, standards and performance expectations.

Experience and Qualifications:

  • Proficiency in English and Japanese language skills

  • Diploma, University Degree; related field; or equivalent related professional experience

  • or equivalent

  • Experience in customer service-oriented industry

  • Hotel/Travel -industry experience will be a plus

  • Fluency with internet, computer usage and web-based application skills

  • Experience with Microsoft Office products and various call center support programs

  • Solutions mindset and a real passion for the partner and the traveler experience

  • Ability to handle situations effectively; to set expectations and deliver information in a positive way

  • An individual who will take ownership of problem resolution.

  • Excellent time-management and prioritisation skills

  • Listens carefully and attentively to others' opinions and ideas

  • Listens to others' perspectives and clarifies meaning before responding

  • Keen eye for detail and high level of accuracy

  • Exercise good judgment in decision-making

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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