Partner Success Specialist
2 days ago
We're looking for an experienced and dynamic Partner Growth & Agility Associate to join our Centralized Hub for Account Management & Performance.
About the Role
The Partner Growth & Agility Associate will be responsible for ensuring that Expedia Group's lodging product in their assigned market is competitive, attractive, and relevant for our fast-growing global customer base.
In this role, you will maintain phone-based contact with our partners to support their success, leverage Expedia Group's toolkit to increase the customers our partners attract on the Expedia Group platform, and support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform.
Key Responsibilities
- Maintain phone-based contact with our partners to support their success.
- Leverage Expedia Group's toolkit to increase the customers our partners attract on the Expedia Group platform.
- Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform.
- Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia.
- Develop and implement partner success strategies aligned with Expedia's overall objectives.
- Monitor partner performance metrics, identifying areas for improvement and providing actionable insights.
- Proactively address partner concerns and issues, ensuring timely and effective resolution.
- Keep partners informed about new product features, programs, and initiatives.
- Represent the needs and interests of partners within Expedia, ensuring their voices are heard.
- Contribute to the development and implementation of partner satisfaction surveys.
- Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms.
- Stay up-to-date on industry trends and developments to enhance partner success strategies.
Requirements
- Bachelor's Degree in a related field; or Equivalent related professional experience.
- Strong proficiency in English. Additional language proficiency is a strong plus.
- 1-3 years of experience in account management, inside sales, or business development, specifically handling the Australia and New Zealand markets, is preferred.
- Able to work independently as well as be a strong team worker, ensuring the whole team wins.
- Demonstrate ability to work based on a variety of targets, goals, and/or strategic objectives set by the leadership team.
- Appetite for innovative technology, fast-changing business environment, robust data-driven analysis.
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
- Ability to effectively communicate to various levels and through a variety of communication channels.
- Ability to handle objections, secure commitments, and be resilient.
- Possesses outstanding listening, investigating, and influencing skills.
- Hungry, determined, motivated, willing to take action, and results-focused.
- Organization and time management skills, rigor, attention to details.
- Proven follow-up/persistence when facing challenging situations.
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
- Ability to perform under pressure and think on your feet in a fast-paced environment.
- Open to feedback for continuous improvement.
- Relationship builder; earns the confidence of others.
- Bridges and sustains solid partnerships based on mutual support through a collaborative style.
Benefits
We offer a comprehensive benefits package, including:
- Exciting travel perks
- Generous time-off
- Parental leave
- Global hybrid work setup
- Career development resources
Accommodation Requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.
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