Account Growth Strategist

5 days ago

Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

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Partner Growth & Agility Associate, Lodging Account Management - English Language

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Partner with Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

About the Team
Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Partner Growth & Agility Associate’s primary responsibility is to ensure that Expedia Group's lodging product in their assigned market is competitive, attractive, and relevant for our fast-growing global customer base. In doing so, the Partner Growth & Agility Associate will also continuously work with Expedia Group's lodging partners to help them improve the marketing potential from their participation in the Expedia Group's marketplace.

This role is the foundation of our Centralized Hub for Account Management & Performance. The team ensures that our lodging partners can effectively, efficiently, and throughout the year, reach Expedia Group's full breadth of global traveler demand.

In this role, you will:

  • Maintain phone-based contact with our partners to support their success.
  • Leverage Expedia Group's toolkit to increase the customers our partners attract on the Expedia Group platform.
  • Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform.
  • Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia.
  • Develop and implement partner success strategies aligned with Expedia's overall objectives.
  • Monitor partner performance metrics, identifying areas for improvement and providing actionable insights.
  • Proactively address partner concerns and issues, ensuring timely and effective resolution.
  • Keep partners informed about new product features, programs, and initiatives.
  • Represent the needs and interests of partners within Expedia, ensuring their voices are heard.
  • Contribute to the development and implementation of partner satisfaction surveys.
  • Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms.
  • Stay up-to-date on industry trends and developments to enhance partner success strategies.

Qualifications

  • Bachelor's Degree in a related field; or Equivalent related professional experience.
  • Strong proficiency in English. Additional language proficiency is a strong plus.
  • 1-3 years of experience in account management, inside sales, or business development, specifically handling the Australia and New Zealand markets, is preferred.
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins.
  • Demonstrate ability to work based on a variety of targets, goals, and/or strategic objectives set by the leadership team.
  • Appetite for innovative technology, fast-changing business environment, robust data-driven analysis.
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
  • Ability to effectively communicate to various levels and through a variety of communication channels.
  • Ability to handle objections, secure commitments, and be resilient.
  • Possesses outstanding listening, investigating, and influencing skills.
  • Hungry, determined, motivated, willing to take action, and results-focused.
  • Organization and time management skills, rigor, attention to details.
  • Proven follow-up/persistence when facing challenging situations.
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
  • Ability to perform under pressure and think on your feet in a fast-paced environment.
  • Open to feedback for continuous improvement.
  • Relationship builder; earns the confidence of others.
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style.

Equal Employment Opportunity
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

We are proud to be named as a Best Place to Work on Glassdoor and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

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