Regional Customer Service Manager

5 days ago


Petaling Jaya, Malaysia Kingfisher HR Solutions Group Full time

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.

Job Scope:
*
Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.
- Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
- Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
- Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
- Provide regular reports on customer service performance to senior management and handle escalations.
- Ensure compliance with relevant regulations and standards related to customer service.
- Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
- Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.

**Requirements**:

- 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
- 3 years of customer service team management experience, covering multiple countries

**Job Types**: Full-time, Permanent

**Salary**: RM9,000.00 - RM15,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus



  • Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

    Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...


  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...


  • Subang Jaya, Selangor, Malaysia Kingfisher HR Solutions Group Full time

    You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.Job Scope:Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy. Monitor and analyze customer feedback and current...

  • Regional IT Manager

    4 weeks ago


    Petaling Jaya, Malaysia HILTI Full time

    WHAT'S THE ROLE? The Regional IT Manager (RIM) of A2 (South Asia) assures and coordinates the needed IT services and operations delivery within the region covering 9 countries (Singapore, Malaysia, New Zealand, Australia, Philippines, Indonesia, Thailand, Vietnam, and India) and includes people management responsibilities for locations with IT personnel....


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    **ROLE DESCRIPTION** - Accountable for the achievement of Regional Sales Target, Market Share and Profit Objectives in each area in Region through own people and 3rd Party Agents so as to deliver the Customer, Consumer & Shopper propositions at the point of purchase - Leverage business analytics and customer insights to conduct on-going analysis of growth...


  • Petaling Jaya, Malaysia MBSB Full time

    Job Responsibilities **Core Responsibilities** - Responsible for overall growth of deposit base for Retail, Government and Corporate in their respective regions. - Manage strong business relationships with various key Government Departments/State Agencies including State Incorporated Companies. - Establish strong rapport and business relationship with...


  • Petaling Jaya, Malaysia MBSB Full time

    Job Responsibilities **Branch Performance** - Monitors and evaluates branches performance in the assigned region and ensure continuous support to branch managers to achieve targets and objectives. - Develop business plans and budgets for the assigned branches and monitors performance of individual branches to ensure achievement of productivity, revenue...


  • Petaling Jaya, Malaysia MBSB Full time

    Job Responsibilities **Branch Performance** - Monitors and evaluates branches performance in the assigned region and ensure continuous support to branch managers to achieve targets and objectives. - Develop business plans and budgets for the assigned branches and monitors performance of individual branches to ensure achievement of productivity, revenue...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    **MAIN PURPOSE OF ROLE** - Accountable for the achievement of Regional Sales Target, Market Share and Profit Objectives in each area in Region through own people and 3rd Party Agents so as to deliver the Customer, Consumer & Shopper propositions at the point of purchase - Leverage business analytics and customer insights to conduct on-going analysis of...


  • Subang Jaya, Malaysia DHL Full time

    **Accountabilities**: **I)** **Customers** External Customers - Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region - To drive and manage profitable growth with the assigned customer portfolio - Deliver services and solutions to customer that meet budget, quality...


  • Petaling Jaya, Malaysia Siemens Energy Full time

    **A Snapshot of Your Day** You work close with all Siemens Energy Regional commercial teams and customers where you provide technical sales and sales support for our product line product including opportunity identification, qualification, evaluation, and pursuit through order capture with particular emphasis on deployment of Siemens Energy technology...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    MAIN PURPOSE OF ROLEAccountable for the achievement of Regional Sales Target, Market Share and Profit Objectives in each area in Region through own people and 3rd Party Agents so as to deliver the Customer, Consumer & Shopper propositions at the point of purchaseLeverage business analytics and customer insights to conduct on-going analysis of growth...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    MAIN PURPOSE OF ROLEAccountable for the achievement of Regional Sales Target, Market Share and Profit Objectives in each area in Region through own people and 3rd Party Agents so as to deliver the Customer, Consumer & Shopper propositions at the point of purchaseLeverage business analytics and customer insights to conduct on-going analysis of growth...


  • Petaling Jaya, Malaysia Danfoss Full time

    Requisition ID: 33587- Job Location(s): Petaling Jaya, MYDanfoss is looking for a **Customer Service Excellence Manager** with passion for delivering a positive customer experience and a “Can Do” attitude. The incumbent must be a service-oriented person with excellent communication skills and interest in working across countries, teams with purpose of...


  • Petaling Jaya, Malaysia Siemens Energy Full time

    **A Snapshot of Your Day** You will be part of our spares parts department which extended support of the Product Competence Centers (PCC’s) of Siemens Energy for Compression. You will be part of the regional Asia Pacific team, supporting to prepare spare parts offers on behalf of PCC’s. Within your role you will be responsible for a specific country and...


  • Petaling Jaya, Malaysia Siemens Energy Full time

    **A Snapshot of Your Day You will be part of our spares parts department which extended support of the Product Competence Centers (PCC’s) of Siemens Energy for Compression. You will be part of the regional Asia Pacific team, supporting to prepare spare parts offers on behalf of PCC’s. Within your role you will be responsible for a specific country and...

  • Regional IT Manager

    1 week ago


    Subang Jaya, Selangor, Malaysia HILTI Full time

    WHAT'S THE ROLE?The Regional IT Manager (RIM) of A2 (South Asia) assures and coordinates the needed IT services and operations delivery within the region covering 9 countries (Singapore, Malaysia, New Zealand, Australia, Philippines, Indonesia, Thailand, Vietnam, and India) and includes people management responsibilities for locations with IT personnel. The...


  • Subang Jaya, Selangor, Malaysia DHL Full time

    Accountabilities:I) CustomersExternal Customers Maintain effective relationship with assigned portfolio by remaining informed about customers' business priorities and needs within the region To drive and manage profitable growth with the assigned customer portfolio Deliver services and solutions to customer that meet budget, quality and agreed service level...


  • Petaling Jaya, Malaysia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...


  • Petaling Jaya, Malaysia iMin Full time

    **Responsibilities**: - ** Service Network Development and Management**: Develop strategies to expand and improve the service network, maintain strong relationships with service providers, monitor their performance, and resolve any issues to enhance service quality. - ** Spare Parts Management**: Oversee inventory and procurement of spare parts, ensuring...