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Regional Customer Service Representative

1 month ago

Petaling Jaya, Malaysia Siemens Energy Full time

**A Snapshot of Your Day**

You will be part of our spares parts department which extended support of the Product Competence Centers (PCC’s) of Siemens Energy for Compression. You will be part of the regional Asia Pacific team, supporting to prepare spare parts offers on behalf of PCC’s. Within your role you will be responsible for a specific country and all communication during the proposal stage. This position, in coordination with Client Managers will also perform proactive client site visits in order to determine client parts needs and opportunities for Parts sales. The CSR serves as a local sales support contact for assigned territory and will provide basic technical support to clients on an as needed basis.

**How You’ll Make an Impact**
- Single and Primary Point of contact for the assigned country for all spare parts request.
- Prepare formal bids and proposals, using SAP & relevant tools to prepare and enter quotes on an accurate and timely basis. Liaising and coordinating with the relevant PCCs to establish timely submission of quotations and proposals. Ensure maximum levels of Quote Response Time (QRT) and escalate if required.
- On all quotes/orders under incumbent’s control, he/she will be responsible for: review, verification, pricing, delivery, margins, entry, delivery alternatives, coordination, priority fee review, returned material, credits and customer complaints.
- Analyze tender requirements, identify, manage, and mitigate risks in the commercial areas including currency risks, financial security instruments, terms of payment, insurance, export control & customs, and compliance.
- Participate in customer negotiations including pricing, improving delivery and non-standard Terms and Conditions.
- Initiate Engineering jobs for review and updates as needed by client requirements.
- Coordinate with Engineering and Manufacturing to establish new drawings, drawing revisions and the use of alternate material to resolve delivery and scheduling problems.
- Establish lead times by use of current manufacturing department data, direct negotiations with planners, buyers and manufacturing personnel.
- Utilizing available resources provide delivery alternatives when necessary for purchased and manufactured items.
- Review and book customer purchase orders and inform Order Management and SCM.
- Sends out Order Acknowledgement to the client.
- Proactively follow up on opportunity status prior to quote validity expiry; provide extension / quote revalidation if required.
- Work with client managers to plan visits to strategic growth business.
- Review forecasted outages with Client manager and support the development of Recommended Spare Parts list (RSL) to grow emergent parts sales.
- Supporting clients need for parts and hand-off lead generation to the sales team
- Counsel clients (in coordination with the regional client manager) for the covered fleet regarding performance, improvements, outage planning and parts management.
- Perform a work of intelligence to understand the installed machines, to win back parts being purchased from other companies, and to upsell parts.
- Provide clients with basic product and technical support and inform clients about parts life cycle time, material characteristics, and manufacturing processes.
- Provide fleet specific know how and marketing expertise tailored to the specific needs of the client.
- Meet the parts selling growth targets as assigned yearly.
- Manage financial results according to set targets and optimize gross profit and cash flow.
- Domestic / international travel required.

**What You Bring**
- Excellent communication, interpersonal, and presentation skills, maintaining a professional and organized approach.
- Solid computer literacy and experience with Microsoft Office Suite (Word, Excel, Outlook, Power-Point), Experience with ERP software (Oracle, SAP etc.) is highly desirable.
- Accuracy & attention to detail when working towards tight deadlines.
- Ability to work collaboratively and individually with the same enthusiasm and intensity.
- Good organizational and time management skills.
- Self-motivation to find efficient and effective ways to accomplish end goals.
- Knowledge and understanding of Siemens Energy’s products and services.

**About the Team**

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand