Customer Service Order Management Assistant

7 hours ago


Petaling Jaya, Malaysia Synergy Staffing Sdn Bhd Full time

Scope of job: By developing strong business partnerships, provide superior customer service through a proactive, positive and personal approach that meets or exceeds customer expectations.
- Through efficient execution of the order fulfillment process, be responsible for driving cost and waste out of the supply chain, on time and complete delivery, and achieving “purchase order to invoice” perfect match
- . Collectively responsible for supporting the achievement of all Sales service and financial goals to ensure business growth and profitability.
- Perform diagnostic and analysis to seek continuous improvement.
Transportation Planning
- General/working understanding of Transportation Planner.
- Outbound to Customer - Release current orders for delivery from blocks (SAP) working with Customer Service - Consolidate orders to max. load weights and delivery efficiency where possible. - Confirm appointment at both warehouse and customer when necessary
- Communications to External Customer and Internal Customer - Contact Customer via EDI transmission - Contact Customer via phone, fax or EMail - Proactive order fulfillment performance recommendations - Resolution research, recommendations and executions - Communication with 3 PL to resolve delivery issues
- Inventory Analysis - Understand production, deployment and allocation of finished goods inventory - Decide to “cut and ship”
- Management of Refusals - Liaise with 3PL on refusal information - Negotiates delivery with customer/CD or authorizes refusal/credit
- Management of Returns - Manage Return Request from customer/carrier - Manage and negotiates and enters authorized return (Order type RA)
Contract length: 12 months

**Job Types**: Full-time, Contract

**Salary**: RM2,500.00 - RM4,000.00 per month

Schedule:

- Monday to Friday



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