Customer Care Service
6 months ago
**About Our Client**
Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They focused on three main service offerings under Managed Services and Business Solutions.
**JOB RESPONSIBILITIES**
- Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
- Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
- Order spare parts if required and dispatch to FSEs/ customers
- Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance
- Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
- Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
- Create quote based on requested services from a customer and send the approved quote to the customer.
- Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
- Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
- Call Center support and provide admin support
- Generate Reports using excel ,vlookup and pivot
- Other ad-hoc duties as assigned
**JOB REQUIREMENTS**
- Minimum Sijil Pelajaran Malaysia (SPM, Malaysian Education Certificate) or above
- Possess good communication and interpersonal skills.
- At least 2 years of relevant experience
- Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table)
- Able to multi-task in fast pace environment
- Positive attitude, the enthusiasm to learn and the ability to work in a team
- Able to commence work within short notice is an advantage
Salary Range: MYR3,000 - MYR5,000
EA Personnel No R21101246
Company EA Registration No 21C0691
**Salary**: RM3,000.00 - RM5,000.00 per month
Schedule:
- Day shift
-
Customer Service Executive
6 months ago
Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time**Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...
-
Customer Service Executive
6 months ago
Petaling Jaya, Malaysia One Mobile Care SDN.BHD Full time**Customer Service Representative** **Samsung Authorized Service Center, Sunway Pyramid, Petaling Jaya.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...
-
Customer Care Assistant
6 months ago
Petaling Jaya, Malaysia Trinity workforce Solution Full time**Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...
-
Contact Centre Service Agent
6 months ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...
-
Contact Centre Service Agent
6 months ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...
-
Customer Care Specialist
6 months ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...
-
Contact Centre Service Agent
6 months ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeAnswers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...
-
Customer Care Executive
6 months ago
Petaling Jaya, Malaysia GENO Management Full time**Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...
-
Customer Care Executive
6 months ago
Petaling Jaya, Malaysia IQI Concept Full timeJob Description: - Handle all project handovers to clients for residential interior design and renovation projects. - Elevate the client experience by ensuring that handovers are professionally conducted. - Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes. - Check everything before handover to...
-
Customer Care Support Office Representative
6 months ago
Petaling Jaya, Malaysia Givaudan Full timeStep into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...
-
Customer Service Executive
6 months ago
Sri Petaling, Malaysia One Mobile Care SDN.BHD Full time**Customer Service Representative** **Samsung Authorized Service Center, (Head Office) Sri Petaling.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Answer/handle phone customer - Create/Open job - Perform various data entry **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including...
-
Customer Care Support Office Representative
6 months ago
Petaling Jaya, Malaysia Givaudan Full timeStep into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...
-
Customer Care Officer
6 months ago
Petaling Jaya, Malaysia Philips Full time**Job Title**: Customer Care Officer Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...
-
Customer Service
8 months ago
Petaling Jaya, Malaysia Blue Solutions Sdn Bhd Full time**Job Highlights** - Allowances & commissions - Strategic Work Location Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers. **Key Accountabilities** - Maintaining a positive, empathetic, and professional attitude toward customers at all...
-
Customer Care Executive
6 months ago
Petaling Jaya, Malaysia KPJ Centre For Sight Full time**Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform other administration duty as assigned. - Any other jobs or duties as assigned by the...
-
Customer Care Consultant
6 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time_**Responsibilities**_**: Provide patient education ie. consultation Provide patient care ie. attend to patients’ needs/requests Perform selective eye tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor Patient registration & appointment scheduling Obtain patient feedback/testimonial Manage patient complaints Conduct patient...
-
Customer Care
7 months ago
Petaling Jaya, Malaysia DataFM Sdn Bhd Full time**Job Brief** Primary - customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction. Secondary - to effectively manage large amounts of data, turning data into information, information into...
-
Sales Admin Customer Service
6 months ago
Petaling Jaya, Malaysia Wecare Mobile Services Sdn Bhd Full timeMaintain a positive, empathetic, and professional attitude toward customers at all times. 1) Acknowledging and resolving customer complaints, providing feedback on the efficiency of the customer service process. You are also required to send condolence stand to the funeral if needed. 2) Perform front desk, attending customer inquiry, prepare quotation,...
-
Customer Care Manager
6 months ago
Petaling Jaya, Malaysia Rymnet Solution Sdn Bhd Full time**Job Purpose**: 1. Guiding subordinates to achieve the following: a. Solving customer’s technical issues that causes delays in the customer’s operations. b. Solving issues in a timely manner. c. Attending to any change request or customization and to brief the tech development team on these changes once the go-ahead is given by sales team. d. Positve...
-
Customer Service Call Centre
6 months ago
Sri Petaling, Malaysia One Mobile Care Sdn Bhd Full time**Customer Service Representative** **Samsung Authorized Service Center, (Head Office) Sri Petaling.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Answer/handle phone customer - Create/Open job - Perform various data entry **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including...