Collections - Revenue & Collection Coordinator
7 months ago
Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan’s obligations
- Provide an up to date information to customers about their current debt and channels of repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI’s established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices
**Skills and knowledge**:
- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player
Budget /month:
Salary : RM2,200
Meal Allowance: RM230
Parking Allowance: RM100
**Job Types**: Permanent, Contract
Contract length: 3 months
**Salary**: RM3,000.00 - RM4,000.00 per month
Schedule:
- Monday to Friday
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