Assistant , O2c Cash Application and Collection

7 days ago

Petaling Jaya, Malaysia Elanco Full time

Education : EQUIVALENTEXPERIENCE

**As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.**

**Objective of the Position**:

- Provide Accounts Receivables (AR) transaction processing support to deliver AR services to Elanco’s Affiliate in accordance with established processes and work procedures and incompliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.
- Monitor closely the performance and activities of debt collection and liaise with repossession agents to ensure proper management of account receivables. Ensure the timelines and quality meet the agreed service levels and target.
- Limited support or participation in projects or improvement to existing processes and solutions.
- Seek to understand and deliver customer requirements.

**Functional Task (including but not limited to)**:

- Process the allocations of payments in accordance with customer remittances and liaise with customers or the Sales team for those unidentified payments to be allocated.
- Regular review and follow up the unallocated/unapplied receipts with Affiliate companies and ensure that the open items are cleared in accordance with Elanco’s policies.
- Coordinate effort with sales and customer service teams to arrange collections activities to maximize cash receipts by sending statements / reminder letters to clients and following up to ensure prompt payment. Manage collections and remarketing processes and procedures in accordance with the Company's policy and procedures.
- Ensure customer is contacted via proper channel at the appropriate intervals, all queries are properly recorded, and managed, and relevant collection systems are updated in an accurate, professional, and understandable manner.
- Create and execute payment run for Customer refund.
- All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
- Work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or uses existing procedures to solve routine problems that may impact the customer satisfaction.
- Support controls and periodic inspections to ensure compliance with internal controls, standards or rules, and delivery of service levels and KPI targets.
- Ensure that deadlines for report submission are met consistently and customer or business partner queries are attended and resolved in a timely manner, responsible and proactive manner.
- Complete prescribed task/work under close supervision. Meet all compliance related requirements, including audit request, SOX Control and adherence to all Elanco policies and procedures.
- Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

**Skills and Capabilities**:

- Perform basics tasks requiring mínimal prior experience.
- Meticulous in details and post good analytical skills.
- Completes prescribed work under close supervision.
- Anticipate and responds flexibly and empathically to customer needs and effectively manage their expectations.
- Decision making is limited. Duties are clearly defined, and methods and tasks are described in detail.
- Able to uses existing procedures to solve routing problems.
- Positive working attitude with a high degree of initiative and is adaptable to change.
- Ownership for all applicable SOX and Operational Controls in own work unit. Good interpersonal skill as frequent communication with stakeholders from various department would be required.

**Requirements**:

- Diploma/Degree in Finance/Accounting, Business Administration with 0 -2 years of related industry experience or equivalent in Accounts Receivable, such as Cash Application and Collection or other accounting function in an MNC or Shared Service. Encourage fresh graduates to apply.
- Basic knowledge and understanding of Accounts Receivable Management and Accounting Functions.
- Basic knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
- Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
- Lean/Six Sigma exposure or equivalent is a plus but not require.
- Progressive mindset and aptitude in learning and adapting to technology and productivity tool

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